Bank of America

Architect - CallOps

Bank of America

full-time

Posted on:

Location Type: Office

Location: Jersey City • New Jersey • United States

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Salary

💰 $105,600 - $165,000 per year

About the role

  • Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change.
  • Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features.
  • Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability).
  • Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily.
  • Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions.
  • Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments.
  • Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates.

Requirements

  • 5 years of Architecture experience in IT or related field.
  • 5 years of experience with Voice Analytics, Call Recording, Adaptive WFO, and Robotics automation.
  • Familiarity with programming languages, database, storage platforms, operating systems, and office software.
  • Strong MS Excel and Visio skills.
Benefits
  • Discretionary incentive eligible
  • Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
  • This role is currently benefits eligible.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
architectureVoice AnalyticsCall RecordingAdaptive WFORobotics automationprogramming languagesdatabasestorage platformsoperating systemsMS Excel
Soft Skills
consultationproblem-solvingleadershipcommunicationteam educationflexibilitycreativitystandardizationcollaborationprioritization