Bank of America

Consumer Banking Operations Manager

Bank of America

full-time

Posted on:

Location Type: Office

Location: Seattle • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $131,900 - $168,900 per year

About the role

  • This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement.
  • Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk.
  • Make recommendations on improvements and processes in partnership with process owners and enterprise resources.
  • Trusted advisor to Region leadership team in driving the strategy, managing day to day operational performance and reducing variability.
  • Focused on risk and controls inspection, supervision and oversight, including direct management of a team.
  • Serves as primary risk leader in region.
  • Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation.
  • Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability.
  • Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations.
  • Analyze and address data from various sources to drive operational excellence and risk mitigation.
  • Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction.

Requirements

  • 5+ years of people management experience
  • Experience managing large geography
  • Up to 60% travel required
  • Proactively builds trusted relationships with key partners/clients
  • Ability to be a change agent and work in a fast-paced environment
  • Assess and learn partner’s business, priorities, and challenges followed by execution
  • Ability to attract, recruit and retain an effective operations team
  • Exercises good judgment and experience to make timely and effective decisions
  • Communicates effectively at all levels
  • Communicates strategic business plans and tactical goals to team members
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
  • Collaborates effectively to build and nurture strong relationships in a matrix environment.
  • Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
  • Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
  • Proficiency in computer skills and professional programs (for example, Microsoft Office).
Benefits
  • Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational excellenceprocess improvementrisk managementdata analysisperformance measurementcontrols inspectionescalation handlingfraud preventionscam preventionteam management
Soft Skills
people managementrelationship buildingchange agenteffective communicationdecision makingcollaborationtime managementorganizational skillsadaptabilityself-starter