Business Support Manager
Bank of America
full-time
Posted on:
Location Type: Office
Location: Pennington • New Jersey • United States
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Salary
💰 $100,000 - $150,000 per year
About the role
- Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.
- Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
- Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
- Requires a thorough knowledge of the department or business units functional area or products.
- Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
Requirements
- Strong understanding of SPI frameworks, control testing, and issues management methodologies.
- Experience identifying and executing process improvements that simultaneously strengthen risk mitigation, improve operations efficiency, and enhance both client and employee experience.
- 5+ years of experience in business controls, risk management, or operations oversight, preferably in a contact center environment.
- Strong verbal and written communication skills, with the ability to synthesize and present complex information to a variety of stakeholders including executive leadership.
- Proven ability to work collaboratively while managing multiple priorities and stakeholders under pressure; highly organized with strong follow-through and escalation judgment.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
Benefits
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial controlbudgetingauditcomplianceprocess improvementrisk managementoperations oversightSPI frameworkscontrol testingissues management
Soft Skills
verbal communicationwritten communicationcollaborationorganizational skillsproblem-solvinganalytical skillsattention to detailstakeholder managementtime managementescalation judgment