Bank of America

Change Operations Lead

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Florida • Montana • United States

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Job Level

Senior

About the role

  • Responsible for planning and coordinating the execution of project/small program deliverables.
  • Communicates work objectives, coordinates delivery, and facilitates sync points across teams.
  • Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule.
  • Supports resource planning for delivery and execution.
  • Ensures adherence with Enterprise Change Management standards.

Requirements

  • 3–5+ years of experience in IT operations, change management, production support, or related technology functions.
  • Strong understanding of enterprise change processes, including routing, risk assessment, and implementation workflows.
  • Ability to analyze technical change content, identify dependencies, and recognize potential risks/conflicts involving AITs.
  • Experience creating or maintaining operational documentation, such as runbooks, SOPs, or technical guides.
  • Comfortable working during non-standard business hours, including swing shifts and one weekend day.
Benefits
  • Health insurance
  • Inclusive workplace
  • Physical, emotional, and financial wellness programs
  • Professional development opportunities
  • Recognition and reward for performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT operationschange managementproduction supportrisk assessmentimplementation workflowsoperational documentationrunbooksSOPstechnical guides
Soft Skills
planningcoordinationcommunicationstatus updatesresource planningrisk identificationconflict recognition