Bank of America

ServiceNow Platform Operations Specialist

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Chandler • Arizona • Texas • United States

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Tech Stack

CloudLinuxServiceNow

About the role

  • Maintain and support the ServiceNow platform while adhering to bank policies and standards.
  • Manage ServiceNow code quality control processes and routine.
  • Lead and mentor a team of operations specialists assigned to work on ServiceNow.
  • Respond to incidents for application availability issues as part of on-call duties.
  • Use your technical knowledge to triage service availability issues and restore service.
  • Research and resolve system defects, lead root cause analysis, and drive permanent resolution.
  • Ensure appropriate monitoring is in place and maintained to ensure application availability.
  • Prepare and maintain application support/process documentation.

Requirements

  • ServiceNow Certified System Administrator (CSA) certification, product micro certifications
  • Proven experience as an administrator in highly regulated environments
  • Experience in maintaining multiple ServiceNow environments
  • Minimum of 5+ years of experience in ServiceNow development and engineering with emphasis on platform management
  • Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
  • Experience supporting ServiceNow integrations for security, risk, and compliance
  • Experience with ServiceNow instance cloning and management
  • Experience maintaining both Windows and Linux MID servers.
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowServiceNow developmentServiceNow engineeringServiceNow integrationsWindows MID serverLinux MID serverroot cause analysisapplication support documentationcloud-compatible servicesdata processing systems
Soft skills
leadershipmentoringincident responseproblem-solvingcommunication
Certifications
ServiceNow Certified System Administrator (CSA)