Operations Project Consultant
Bank of America
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
Visit company websiteExplore more
About the role
- Responsible for leading and executing on internal control discipline and operational excellence.
- Execute on critical processes and tools to drive adherence to enterprise-wide standards.
- Support the implementation of centralized thematic analysis for the Consumer business.
- Ongoing execution of the quality assurance program and quality control processes.
- Monitor and test controls, identify issues, and propose control improvements for remediation.
Requirements
- Proven experience and in-depth knowledge of Enterprise Complaint requirements.
- Project management experience, including controls, communicating with stakeholders, and strategy planning.
- Ability to collaborate with various leaders across the change process.
- Must be able to adapt to a fast paced/changing environment.
- Outstanding verbal and written communication skills; ability to simplify and summarize complex topics.
- Self-motivated and strong ability to work autonomously.
- Strong working knowledge of Word, Excel, PowerPoint, and SharePoint.
- 2+ years of experience in QA operations oversight, compliance, or a related analytical field.
Benefits
- Being a Great Place to Work is core to how we drive Responsible Growth.
- Commitment to being an inclusive workplace.
- Support for teammates’ physical, emotional, and financial wellness.
- Recognition and rewarding performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancequality controlthematic analysisenterprise complaint requirementsproject management
Soft skills
collaborationcommunicationadaptabilityself-motivationautonomy