Bank of America

Program Manager – Home Loans Client Services

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Nevada • New Mexico • United States

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Salary

💰 $115,000 - $167,000 per year

About the role

  • Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
  • Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
  • Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
  • Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
  • Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
  • Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
  • Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Requirements

  • 3+ years of experience in business controls, project management, or program management
  • Highly proficient in PowerPoint, Microsoft Office and other programs to support program improvement with superior ability to create executive presentations and adapt based on audience.
  • Demonstrated ability to engage and communicate at the executive level.
  • Proven ability to provide make strategic decisions.
  • Excellent written and verbal communication skills.
  • Critical thinker with the ability to influence senior leaders and partners to challenge the status quo and implement change to drive process health.
  • Strong focus on proactively managing risk and compliance.
  • Ability to work independently, identify opportunities and priorities, and take action.
  • Strong analytical and organizational skills; focus on attention to detail.
Benefits
  • This role is currently benefits eligible.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business controlsproject managementprogram managementrisk managementcompliance managementanalytical skillsorganizational skillsstrategic decision makingprogram improvementkey performance indicators
Soft skills
communication skillscritical thinkinginfluencerelationship buildingindependenceattention to detailproactive managementnegotiationadaptabilitytransparency