Operations Analyst – 2nd Shift, Global Payment Operations
Bank of America
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • United States
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About the role
- Analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit
- Supporting defined procedures, routine analytics, and creating reports
- Monitoring day-to-day payment flows, escalating, and providing resolution for issues
- Assisting with coordination of implementation for products, services, and operational solutions
- Supporting the design, documentation, implementation, and monitoring of new products and services
- Providing guidance regarding procedural, technical, and operational changes
- Expanding business products knowledge within operations environment
Requirements
- Ability to work independently and in a group setting
- Able to work overtime when needed
- Proficient with Microsoft Office suite
- Excellent communication skills both verbal and written
- Strong attention to detail
- Effective time management, organization, and task prioritization skills
- General Banking experience especially in Global Payment Operations
- Wire experience
- Systems experience
- Experience with troubleshooting
Benefits
- Competitive benefits to support physical, emotional, and financial well-being
- Opportunities to learn, grow, and make an impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinganalyticsreport creationpayment flow monitoringproduct implementationoperational solutions designprocedural documentationtechnical guidancewire experiencesystems experience
Soft skills
independent workteam collaborationcommunicationattention to detailtime managementorganizationtask prioritization