Responsible for the support of the Enterprise SharePoint Collaboration application platform.
Acts as application analyst responsible for the day to day operations of the environment, critical client escalations, and responsible for all production changes and new infrastructure deployments.
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards.
Manages stability, resiliency, reliability, and performance of supported systems.
Fulfills requests from business users and operations and communicates technical status updates with appropriate teams.
Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment.

Requirements

5+ years’ experience with Microsoft SharePoint (2016, SE, & SP Online) & One Drive for Business & Teams.
5+ years Microsoft PowerShell and scripting technologies.
Experience with monitoring technologies (Splunk. SCOM & SiteScope).
Solid understanding of Active Directory, Server, Database (SQL) and networking technologies.
Experience with virtual platforms (client and server) and Microsoft Office products.
Capable of working effectively under a high pressure and demanding work environment.
Proven experience in problem identification, troubleshooting and resolution.
Excellent written and verbal communication skills.
Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc.
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.

Benefits

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Access to paid time off.
Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Microsoft SharePointOne Drive for BusinessMicrosoft TeamsMicrosoft PowerShellscripting technologiesmonitoring technologiesActive DirectorySQLnetworking technologiesvirtual platforms

Soft skills

problem identificationtroubleshootingresolutionwritten communicationverbal communicationinterpersonal skillscollaborationability to work under pressure