Bank of America

Business Support Manager – Workforce Governance

Bank of America

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina, Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Operational management and governance of flex workforce for large CIO group
  • Partner with different teams around transformational initiatives
  • Continuous focus on operational excellence of the end to end processes of existing programs
  • Drive program analytics and overall performance with vendors, including relationship management
  • Report and analyze program data and overall performance with teams, vendors, and partners
  • May work with vendor partners to ensure onboardings, offboardings, and other policies are enforced
  • Responsible for effectively working with partner organizations, such as GDCE, HR and Finance, to order to drive program progression and serve as a SPOC for CIO teams

Requirements

  • 5+ years of experience
  • Strong interpersonal and communication skills
  • Advanced Microsoft Excel skills with ability to use functions like v-lookup, pivot tables, charts
  • Ability to influence and drive continuous process improvement
  • Strong business partnering experience / skills including the ability to interact, communicate, and influence at all levels of the organization
  • Highly analytical thinking along with ability to create reports
  • Ability to adjust rapidly to changing demands and priorities
  • Demonstrated ability to make timely and accurate decisions
  • Excellent organization skills
  • Ability to prioritize and handle multiple tasks while balancing risk and reward
  • Executive presentation experience and strong verbal/written communication
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Excelv-lookuppivot tableschartsprogram analyticsdata analysisreport creationprocess improvement
Soft skills
interpersonal skillscommunication skillsinfluenceanalytical thinkingorganization skillsprioritizationdecision makingexecutive presentation
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