Senior Ops Analyst – US Wire Investigations
Bank of America
Operations Analyst – US Payment Investigations
Bank of America
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Analyze day-to-day issues and provide resolutions for various business unit issues
- Support defined procedures, routine analytics, and create reports
- Assist with coordination of implementation for products, services, and solutions
- Support the design, documentation, implementation, and monitoring of products/services
- Provide guidance on procedural, technical, and operational changes
- Expand business products knowledge within operations environment
- Develop relationships with partners and teammates
- Inspect data to identify issues and trends
- Collect and interpret data to validate operational processes
Requirements
- 1+ years of experience in operations analysis
- Attention to Detail
- Customer and Client Focus
- Monitoring, Surveillance, and Testing
- Process Performance Management
- Research
- Adaptability
- Business Analytics
- Critical Thinking
- Reporting
- Written Communications
- Data Management
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Effectiveness
- Strategic Thinking
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- competitive benefits to support physical, emotional, and financial well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations analysisbusiness analyticsdata managementprocess designreportingmonitoringsurveillancetestingprocess performance managementprocess effectiveness
Soft skills
attention to detailcustomer focusclient focusadaptabilitycritical thinkingstrategic thinkingwritten communicationsresearch