Field Director
Banfield Pet Hospital
full-time
Posted on:
Location Type: Hybrid
Location: Secaucus • New Jersey • New York • United States
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Salary
💰 $136,615 - $187,845 per year
Job Level
About the role
- Ensure all hospitals in the market deliver on performance, focused on achieving OGSMs through Five Principles, the Associate Concept and direct leadership.
- Hire, coach and develop Practice Managers.
- Partner with Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
- Create and build a culture of Preventive Care in each hospital ensuring teams understand our foundation and the delivery of Optimum Wellness Plans.
- Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability.
- Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals (i.e., OSHA, Hazard Waste, business permits and assets protection audits).
- Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards.
- Responsible for overall hospital leadership and paraprofessional retention within market.
- Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year; in lieu of a PM in the hospital, develop a PDP and conduct a formal review for each paraprofessional in that hospital.
- Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders.
- Support DVQ and ACOS in maximizing doctor engagement and retention.
- Ensure effective execution of OGSM performance including financial results for all area hospitals; partnering with the DVQ to deliver on the quality and compliance KPIs and the quality OGSM.
- Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
- Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients and business needs.
- Other job duties as assigned.
Requirements
- Bachelor’s degree in Business Administration or a related field is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
- Five years of experience in a multi-location service industry are required.
- At least three years of line manager experience are required.
- Experience hiring and staffing, leading a variety of people, and developing next level leaders is preferred.
- Medical background (veterinary or human healthcare, pharmaceutical, etc.) is preferred.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance development plancompliance protocolshospital managementstaff recruitmentcoachingmentorshipfinancial performance analysisschedulingquality assurancepreventive care
Soft Skills
leadershipteam developmentcommunicationengagementcoachingmentoringorganizational skillscollaborationproblem-solvinginterpersonal skills
Certifications
Bachelor’s degree in Business Administrationrelated field degree