Associate Experience Manager
Banfield Pet Hospital
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • Florida • United States
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Salary
💰 $103,630 - $161,921 per year
About the role
- Design, implement, and scale global Mars Signature culture programs and initiatives that align with our mission, values, and business goals.
- Lead and manage key moments that matter (e.g., onboarding, recognition, culture campaigns, internal rituals, enterprise-wide celebrations).
- Tailor programs to meet the diverse needs of associates across clinical, field, and corporate settings while maintaining global cohesion.
- Support the delivery of enterprise engagement surveys and associate listening strategies; help drive action planning and follow-up across teams.
- Partner with Business Unit and regional P&O teams to localize engagement strategies and foster ownership of culture efforts.
- Track program performance and continuously evolve based on data, feedback, and changing organizational needs.
- Collaborate with P&O, Communications, Diversity & Inclusion, Talent Development, and Business Unit leaders to embed culture and experience in processes and initiatives.
- Act as a culture ambassador and change agent—helping others connect their work to our shared values and purpose.
- Develop engaging communications, toolkits, and playbooks to support program awareness and adoption globally.
- Highlight and celebrate associate stories that reflect and reinforce our culture.
Requirements
- Bachelor’s degree in Human Resources, Organizational Psychology, Communications, or related field; advanced degree is a plus.
- 7+ years of experience in employee experience, culture, engagement, HR, or organizational development.
- Experience supporting or leading global programs across large, complex organizations; healthcare or mission-driven industries preferred.
- Deep understanding of how to activate culture and engagement across a diverse workforce.
- Strong project management, facilitation, and relationship-building skills.
- Comfortable working across time zones and cultures with a collaborative, inclusive mindset.
- Excellent communication and storytelling skills, both written and verbal.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementemployee experienceorganizational developmentengagement strategiesdata analysisprogram performance trackingcommunication developmenttoolkit creationstorytelling
Soft Skills
relationship-buildingcollaborationinclusivityfacilitationchange managementcultural awarenessadaptabilityleadershipproblem-solving
Certifications
Bachelor’s degreeadvanced degree in Human Resourcesadvanced degree in Organizational Psychologyadvanced degree in Communications