BambooHR

Client Experience Manager

BambooHR

full-time

Posted on:

Location Type: Office

Location: Aberdeen • Mississippi • United States

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About the role

  • Supervise and support the administrative team across multiple locations.
  • Assign tasks, manage workloads, and ensure timely completion of client support activities.
  • Conduct regular team meetings and performance reviews.
  • Train new employees in the Firm’s and Client Services teams policies, procedures, and best practices.
  • Ensure coordinators are kept informed about changes within the Firm or procedures.
  • Oversee schedules, verify time recording accuracy, and manage PTO requests.
  • Ensure consistent, high-quality administrative support for client engagements.
  • Serve as a point of escalation for client service issues related to administrative functions.
  • Prepare monthly client reports summarizing KPI for the team.
  • Develop and refine administrative processes to improve efficiency and accuracy.
  • Implement best practices for document handling, scheduling, and communication.
  • Collaborate with other departments to streamline cross-functional workflows.
  • Identify opportunities to update or improve client service procedures.
  • Assist with development of bi-annual team meetings.
  • Assist with budget preparation for the Client Services Team.
  • Oversee use of administrative tools and platforms (Aiwyn, SafeSend, UT, etc.).
  • Train team members on systems and ensure data integrity and security.
  • Recommend and implement new technologies to enhance service delivery.
  • Ensure administrative practices comply with firm policies and industry regulations.
  • Maintain confidentiality of client and firm information at all times.
  • Oversees interviewing, hiring, corrective actions, and terminations in accordance with policy.

Requirements

  • Associate’s degree in Business Administration, Management, Accounting, or a related field (or equivalent combination of education and professional experience).
  • 3–5 years of experience in administrative operations, client experience, or professional‑services support, preferably in a multi‑location or fast‑paced environment.
  • 2+ years of supervisory or team‑lead experience, including coaching, workload management, and performance oversight.
  • Demonstrated experience with reporting, metrics tracking, and data analysis, including proficiency with Excel and dashboard/reporting tools.
  • Proven ability to manage cross‑functional communication, support complex workflows, and drive process improvement initiative.
Benefits
  • Excellent oral and written communication skills.
  • Attention to detail and a commitment to producing quality work.
  • Proven experience in training, mentoring, and developing team members.
  • Strong organizational and time management skills.
  • Ability to build trusted relationships with clients and team members.
  • Proficiency with MS Office Suite and willingness to learn new technology.
  • Ability to work effectively with others in a team-oriented environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative operationsclient experiencereportingmetrics trackingdata analysisExceldashboard toolsprocess improvementworkload managementperformance oversight
Soft Skills
supervisory experiencecoachingcross-functional communicationteam leadershiptask assignmentperformance reviewstrainingconfidentialitycollaborationproblem-solving
Certifications
Associate’s degree in Business AdministrationAssociate’s degree in ManagementAssociate’s degree in Accounting