Bamboo Works

EdTech Support and Community Manager, German-speaking

Bamboo Works

full-time

Posted on:

Location Type: Remote

Location: United Arab Emirates

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Salary

💰 $1,800 - $2,400 per month

About the role

  • Handle incoming inquiries via email, ticket system, and community platform
  • Provide fast, friendly, and solution-oriented responses
  • Prioritise, categorise, and escalate requests when needed
  • Maintain and improve the internal knowledge base
  • Proactively communicate about known issues or program updates
  • Answer participant questions about course content and learning materials
  • Support users with technical issues on the learning platform
  • Use AI tools (e.g. ChatGPT, Claude) to research and draft high-quality responses
  • Explain basic AI concepts clearly to non-technical users
  • Escalate complex questions to instructors or consultants
  • Moderate and manage the online community platform
  • Welcome new members and guide onboarding
  • Foster engagement, discussion, and peer learning
  • Identify and escalate critical sentiment or complaints
  • Organise and support virtual events (Q&As, community sessions)
  • Collect feedback to improve the program and experience
  • Handle questions around contracts, cancellations, and pauses
  • Support billing-related inquiries (invoices, receipts, reminders)
  • Maintain customer data in the CRM
  • Support preparation and dispatch of contract documents
  • Follow up on open items to ensure timely resolution

Requirements

  • Fluent German (C1+) — written and spoken (non-negotiable)
  • Experience in customer support, community management, or digital education environments (at least 1-2 years)
  • Strong written communication skills and structured thinking
  • Comfort using modern SaaS tools and learning new systems quickly
  • High service orientation, empathy, and professionalism
  • Ability to work independently, manage priorities, and stay organised
  • Experience in EdTech, coaching programs, or online communities (Nice-to-Haves)
  • Basic understanding of AI topics (prompting, automation, LLMs)
  • Experience with CRM systems (HubSpot, Pipedrive, Salesforce)
  • Familiarity with billing, invoicing, or accounting workflows
  • Experience supporting webinars or online events
Benefits
  • Meaningful work in an AI-first environment
  • Full exposure to AI education, automation, and compliance topics
  • Clear ownership and trust from day one
  • Fully remote setup with CET-aligned hours
  • Opportunity to help shape support processes and community standards
  • Access to the full AI Academy content and internal learning resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcommunity managementdigital educationCRM systemsbillinginvoicingaccounting workflowsAI conceptswebinarsonline events
Soft Skills
written communicationstructured thinkingservice orientationempathyprofessionalismindependencepriority managementorganisationengagementproblem-solving