Bamboo Works

Client Onboarding, Product Support Specialist

Bamboo Works

full-time

Posted on:

Location Type: Remote

Location: Australia

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Salary

💰 A$1,120 - A$1,600 per month

About the role

  • Guide new clients through setup and onboarding
  • Provide first-line technical support for client questions and issues
  • Monitor AI-driven campaign performance and review dashboards
  • Identify trends, underperformance, or setup issues
  • Communicate insights and updates to clients
  • Support product launches and updates
  • Assist with ongoing client account management
  • Maintain accurate documentation and internal notes

Requirements

  • 3+ years experience with client onboarding in a SaaS or tech environment
  • 3+ years experience with product or technical support
  • 3+ years experience with performance tracking or reporting
  • Confident on video calls and in direct client-facing interactions
  • Strong data analysis skills (comfortable with spreadsheets and dashboards)
  • High attention to detail and structured approach to work
  • Able to work independently and prioritize tasks effectively
  • Nice-to-Haves: Experience with digital marketing, funnels, or campaign analytics.
  • Familiarity with CRM or SaaS tools (e.g., HubSpot, Monday.com, Stripe)
  • Understanding of performance metrics, conversions, and ROI

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client onboardingtechnical supportperformance trackingdata analysisspreadsheetsdashboardsdigital marketingcampaign analyticsperformance metricsROI
Soft skills
communicationattention to detailstructured approachindependencetask prioritizationclient-facing interactionsvideo call confidence