Bamboo Health

Behavioral Health Licensed Care Manager

Bamboo Health

contract

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders
  • Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email)
  • Identify the individual’s care goals
  • Screen for unmet behavioral health, social service and physical health conditions and needs
  • Identify and address barriers to definitive behavioral health care
  • Identify the appropriate level of evidence-based care for the individual
  • Navigate the individual to appropriate care, including behavioral health and/or primary care
  • Support the individual in getting care with pre-appointment checkins
  • Perform post-care follow-up
  • Collaborate on care issues with the broader clinical team by participating in case reviews
  • Use relationship-based strategies to engage individuals
  • Leverage your understanding of the community and best-in-class customer service skills to gain trust
  • Provide clinical supervision as appropriate for other members of the care team
  • Identify and develop workflow needs and work with leadership as needed
  • Meet key engagement metrics

Requirements

  • Active Registered Nurse (RN) license or Clinical Social Work license
  • Access to a quiet, HIPAA-compliant, internet-connected workspace to perform clinical duties
  • 3+ years of experience working for a health plan or at-risk provider, with care coordination or case management experience
  • Experience in a contact center or similar environment, including patient outreach and engagement in a high-volume, metric-driven setting
  • Demonstrated experience (professional or lived) supporting individuals with complex needs, including chronic conditions, mental health conditions, substance use disorders, or homelessness
  • Strong interpersonal, written, and verbal communication skills, with the ability to build trust and understand patient needs
  • Strong technical proficiency, including CRM systems and omnichannel communication tools (phone, email, text, video)
  • Sound judgment and problem-solving skills, with the ability to navigate complex situations
  • Deep empathy and a commitment to reducing barriers to behavioral health and social services
  • Accountability, adaptability, and the ability to thrive in a fast-paced, evolving environment
Benefits
  • Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.
  • Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment.
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Registered Nurse (RN)Clinical Social Work licensecare coordinationcase managementpatient outreachengagement metricsevidence-based carebehavioral health carescreening for health conditionspost-care follow-up
Soft Skills
interpersonal skillswritten communicationverbal communicationtrust buildingempathyproblem-solvingadaptabilityaccountabilitysound judgmentrelationship-based strategies
Certifications
Active Registered Nurse (RN) licenseClinical Social Work license