Bamboo Health

State Account Director

Bamboo Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Serve as the main point of contact for the partner, ensuring all contractual commitments are met and communicating promptly to address high-priority needs.
  • Look for opportunities to engage with the partner’s clients to help increase Bamboo Health’s visibility and presence in the market.
  • Work closely with the partner to understand their commitments, capabilities, and capacity to meet agreed-upon metrics and KPIs, and identify upsell opportunities that address service gaps and support their performance.
  • Serve as an escalation resource for internal teams to help ensure projects and deliverables stay on track.
  • Proactively identify risks, remove roadblocks, and develop mitigation plans to maintain account stability.
  • Act as a bridge between the partner and Bamboo Health teams, ensuring support, product, and delivery groups stay aligned on shared goals.
  • Prepare and deliver strategic account reviews and track progress toward annual business objectives.
  • Maintain a solid understanding of the market and the partner’s environment, including opportunities, priorities, and issues that could impact the work.
  • Collaborate with client support, product management, marketing, operations, and engineering to complete scopes of work, change orders, and software enhancement documentation accurately and on time.
  • Manage contract renewals, extensions, project additions, and other contract-related updates for current business.
  • Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

Requirements

  • Bachelor’s degree in business, marketing, or a related field; or 5+ years of relevant experience.
  • 3+ years of experience in client relationship management, business development, or partner management within the SaaS industry.
  • Demonstrated success in retaining clients and growing revenue through effective planning, communication, and relationship-building.
  • Skilled in developing long-term client and partner relationships, identifying new opportunities, and managing complex projects from start to finish.
  • Strong analytical abilities, including interpreting data, spotting trends, and offering practical recommendations.
  • Excellent written and verbal communication skills, with the ability to work effectively with clients and stakeholders at all levels.
  • Strong organizational skills and the ability to manage multiple projects and priorities at the same time.
  • Knowledge of state government behavioral health solutions—and experience with behavioral health initiatives such as 988 crisis services—is preferred.
  • Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
  • A forward-thinking, curious mindset with an openness to experimenting with new technologies.
  • Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
  • Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
  • Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
  • The ability to travel periodically for work.
Benefits
  • Receive competitive compensation, including health, dental, vision and other benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementbusiness developmentpartner managementproject managementdata interpretationtrend analysiscontract managementsoftware enhancement documentationanalytical skillsproblem-solving
Soft Skills
communication skillsorganizational skillsrelationship-buildingcuriositycreativityjudgmentadaptabilitystrategic thinkingcollaborationtime management