Bamboo Health

Senior Director, Clinical Operations

Bamboo Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs.
  • Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations.
  • Monitor and manage key performance indicators to measure impact, quality, and operational success.
  • Use operational and financial data to continuously refine workflows, staffing models, and service delivery.
  • Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes.
  • Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission.
  • Oversee the implementation and optimization of technology platforms used by the clinical team.
  • Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance.
  • Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers.
  • Partner with executive leadership to define and execute the vision for best-in-class clinical operations.
  • Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives.

Requirements

  • 12+ years of experience in healthcare operations, including contact center operations within a health plan or provider setting, with a focus on outreach and engagement.
  • Clinical degree or license (e.g., nursing, social work) strongly preferred.
  • Proven experience building, leading, or operating a care coordination, care management, or case management program (virtual and/or in-person), ideally in a fast-growth environment.
  • Experience partnering closely with product management and engineering teams to deploy technology solutions that support clinical workflows.
  • Strong judgment, analytical thinking, and creativity in solving complex and ambiguous problems.
  • Executive presence with the ability to influence and collaborate across clinical, technical, and executive audiences.
  • Ability to operate effectively in fast-paced, evolving environments while driving results.
  • Excellent written and verbal communication skills.
  • Hands-on leadership style with the ability to build, scale, and lead high-performing teams.
  • Deep empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.
  • Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
  • Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
  • The ability to travel periodically for work.
Benefits
  • Competitive compensation, including health, dental, vision and other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare operationscare coordinationcare managementcase managementclinical workflowsperformance indicatorsdata analysisstaffing modelsregulatory compliancecredentialing
Soft Skills
analytical thinkingproblem solvingexecutive presenceinfluencecollaborationcommunicationleadershipempathyadaptabilityteam building
Certifications
clinical degreenursing licensesocial work license