Senior Software Engineer
Bamboo Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own the end-to-end lifecycle of production issues, including triage, investigation, incident response, postmortems, and follow-up actions.
- Troubleshoot complex, cross-system issues, identify root causes, and implement long-term fixes.
- Design, implement, and maintain monitoring, alerting, and dashboards to proactively detect reliability and performance issues.
- Use AI-assisted tools responsibly to accelerate debugging, log analysis, incident response, and knowledge sharing.
- Partner with Product, Engineering, and Customer Success to resolve customer-impacting issues efficiently and transparently.
- Reduce recurring operational issues through automation, improved tooling, and process improvements.
- Contribute code to improve reliability, observability, scalability, and operational safety.
- Document incidents and standard operating procedures to improve response consistency and team effectiveness.
Requirements
- 4+ years of experience in Site Reliability Engineering, Production Support, or a similar role focused on system reliability and operations.
- Strong experience supporting and troubleshooting production systems, including ownership of support tickets and incident response.
- Proficiency in Ruby and the ability to read, debug, and contribute to application code when needed.
- Experience with monitoring, alerting, and observability tools (metrics, logs, traces, dashboards).
- Solid understanding of SQL and database fundamentals, including performance and troubleshooting.
- Familiarity with cloud platforms (AWS preferred), including serverless architectures and distributed systems.
- Experience using automation, scripting, or tooling (e.g., Python) to reduce operational effort.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically for work.
Benefits
- Competitive compensation including health, dental, vision and other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Site Reliability EngineeringProduction SupportRubySQLMonitoring toolsAlerting toolsObservability toolsAutomationScriptingCloud platforms
Soft Skills
Analytical skillsProblem-solving skillsCreativityCuriosityAdaptabilityCommunicationCollaborationJudgmentOpenness to new technologiesAbility to thrive in fast-paced environments