Delivery Operations Associate
Bamboo Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Support large active implementation projects by maintaining accurate, timely, and complete project data across internal systems and documentation.
- Assist with project tracking, status updates, and reporting to ensure milestones, dependencies, and deliverables are clearly documented.
- Monitor project data for accuracy and consistency, identifying discrepancies or gaps, and escalating issues as appropriate.
- Serve as a point of contact for internal project-related questions and administrative requests, routing items to the appropriate stakeholders.
- Help identify potential risks, delays, or data issues and support project leads in keeping projects on track.
- Perform project coordination and administrative tasks supporting all product implementations.
- Conduct data optimization and administrative refinement within internal tools such as Salesforce, Cloud Coach, and other tracking systems.
- Prepare and maintain implementation documentation, reports, and internal records.
- Support basic reporting and administrative activities related to implementation metrics and operational needs.
- Assist with special projects, ad hoc initiatives, and process improvement efforts within the Delivery organization.
- Collaborate with cross-functional partners to improve documentation standards, workflows, and overall operational efficiency.
- Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
Requirements
- Proven experience in an administrative, project coordination, or operations role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communications skills.
- Strong organization skills and attention to detail.
- Ability to manage multiple priorities and deadlines.
- Ability to work effectively both independently and collaboratively across teams.
- Familiarity with Salesforce, Cloud Coach, and JIRA preferred.
- A proactive mindset with a willingness to learn new tools, products, and processes.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically for work.
Benefits
- Receive competitive compensation, including health, dental, vision and other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project coordinationdata optimizationreportingadministrative tasksprocess improvementtask routingdata parsinganalytical skillsproblem-solving
Soft skills
verbal communicationwritten communicationorganizationattention to detailtime managementcollaborationproactive mindsetcuriositycreativityadaptability