Balanced Body

Customer Support

• Maintain and build relationships with Balanced Body's customers by helping resolve parts, service, and shipping issues associated with their equipment.
• Provide outstanding service, consistently meeting service targets.
• Deliver speedy closure of customer issues while maintaining best-in-class customer satisfaction.
• Follow industry trends and gather/report on valuable Voice of Customer (VOC) feedback to help the organization grow.
• Forward new sales opportunities to the account team when they come up.
• Follow up promptly on all customer inquiries.
• Process orders for service parts as needed.
• Initiate RMAs and Customer Cases as needed.
• Complete administrative tasks and order processing on schedule and with accuracy.
• Attain all critical KPI metrics, including but not limited to Turn Around Time targets, productivity goals, and quality assurance drivers.
• Escalate issues to the Sales Tech team when appropriate.
• Act as an advocate for our customers.
• Continue expanding your knowledge of our products and services over time.
• Contribute individually and as a member of the Balanced Body sales team.
• Utilize our Customer Relationship Management (CRM) system, keeping all accounts loaded with accurate, timely data.
• Perform other duties as required to meet company needs.

Customer Service Representative