Customer Service Representative

Balanced Body

Customer Service Representative for Balanced Body, assisting customers with troubleshooting and service inquiries related to Pilates equipment. Focus on relationship-building and problem-solving for customer satisfaction.

Posted 7/21/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving issues and maintaining customer satisfaction. Proficient in utilizing CRM systems and achieving key performance indicators in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyKPI AchievementOrder ProcessingVoice of Customer Feedback

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingIssue ResolutionCustomer AdvocacyService Parts ManagementAdministrative Task Completion

Soft Skills

CommunicationProblem-SolvingTeam CollaborationCustomer Relationship Management

Tools & Technologies

Customer Relationship Management (CRM) System

Industry Keywords

Customer ServiceKPI MetricsTurn Around TimeProduct KnowledgeSales Opportunities

About the role

Key responsibilities & impact

Maintain and build relationships with Balanced Body's customers by helping resolve parts, service, and shipping issues associated with their equipment.
Provide outstanding service, consistently meeting service targets.
Deliver speedy closure of customer issues while maintaining best-in-class customer satisfaction.
Follow industry trends and gather/report on valuable Voice of Customer (VOC) feedback to help the organization grow.
Forward new sales opportunities to the account team when they come up.
Follow up promptly on all customer inquiries.
Process orders for service parts as needed.
Initiate RMAs and Customer Cases as needed.
Complete administrative tasks and order processing on schedule and with accuracy.
Attain all critical KPI metrics, including but not limited to Turn Around Time targets, productivity goals, and quality assurance drivers.
Escalate issues to the Sales Tech team when appropriate.
Act as an advocate for our customers.
Continue expanding your knowledge of our products and services over time.
Contribute individually and as a member of the Balanced Body sales team.
Utilize our Customer Relationship Management (CRM) system, keeping all accounts loaded with accurate, timely data.
Perform other duties as required to meet company needs.

Requirements

What you’ll need

Minimum 2 years' experience in the customer service industry.
Some college education is ideal.
Must have the right to work in the UK (citizenship, valid work visa).

Benefits

Comp & perks

Medical & Dental
401(k) plan with company match
Life and Long Term Disability Insurance, employer paid
Paid time off and holidays