Baja Nearshore

Account Executive

• Manage the entire sales process from first contact to close
• Prospect and generate outbound opportunities and qualify inbound leads
• Conduct discovery and consultative sales calls with attorneys and law firm leaders
• Deliver compelling virtual presentations via Zoom to showcase marketing solutions
• Negotiate contracts and close new business opportunities
• Coordinate onboarding with the Client Success team for smooth handoffs
• Maintain accurate pipeline and activity records in HubSpot
• Engage directly with attorneys to consult on marketing needs and deliver growth-focused solutions

Senior Account Executive, B2B Sales

Operations

• Oversee end-to-end travel operations across LATAM (flights, hotels, cars, trains, activities)
• Maintain SLAs and consistent service excellence across all segments
• Lead and mentor high-performing multi-location teams; recruit, train, develop operations specialists and agents
• Ensure team leaders manage KPIs and SOP adherence
• Implement best practices to improve NPS, FCR, and client retention
• Manage service channels: voice, chat, email, self-service
• Develop escalation/resolution strategies and improve client journey
• Build strong relationships with airlines, hotels, car rental companies, rail operators, and activity providers
• Collaborate with Sales, Tech, Finance, Supplier Relations to align goals
• Partner with Tech to leverage AI, chatbots, and automation
• Identify and implement operational efficiencies
• Drive cost-effective operations and revenue growth through process optimization
• Monitor and optimize spend on tech and communication tools

Senior Account Executive, B2B Sales

Operations Manager