Bagel Brands

General

• Provides incredible Guest Service by developing personal ongoing relationships with guests
• Practicing active listening and connection
• Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
• Makes enthusiastic and knowledgeable recommendations to delight guests
• Creating day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and is willing to ask for help.

Team Member