Badger Meter

Technical Support Specialist

Badger Meter

full-time

Posted on:

Location Type: Office

Location: Milwaukee • Florida • Wisconsin • United States

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About the role

  • Troubleshoot complex issues and provide timely customer responses
  • Deliver best in class support for customers of SmartCover products
  • Speak directly with customers and create written communication
  • Respond to customer inquiries for SmartCover products that relate to hardware and software questions
  • Work in a high‑volume technical call center environment
  • Handle continuous customer inquiries via phone, chat, and email
  • Collaborate with SmartCover field teams to troubleshoot SmartCover products
  • Work to bring systems back online
  • Escalate product issues/bugs to the appropriate functional area
  • Collaborate with functional areas within the company to resolve customer related questions

Requirements

  • Bachelor's degree in information technology or MIS preferred
  • 3+ years of related experience in technical customer support role, supporting products and software via phone and email preferred
  • Strong technical aptitude
  • Comp TIA A+ certification would be preferred
  • Intermediate skills in networking, OS, cellular communication standards and hardware required
  • Basic proficiency in Salesforce preferred
  • Basic Industrial Tech Support preferred
  • Basic experience with remote desktop applications preferred
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
technical supportnetworkingoperating systemscellular communication standardshardware troubleshootingremote desktop applicationscustomer inquiry responseissue escalationsystem recovery
Soft Skills
customer communicationcollaborationproblem-solvingtimely responseinterpersonal skills
Certifications
Bachelor's degree in information technologyCompTIA A+ certification