Badger Meter

Technical Sales Support Specialist – Contractor

Badger Meter

contract

Posted on:

Location Type: Remote

Location: Hong Kong

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About the role

  • The Technical Sales Support Specialist will be responsible for supporting the sales team by providing technical expertise and assistance throughout the sales cycle.
  • Provide technical advice and technical support for interested parties, customers and distributors
  • Application support: ensuring the smooth functioning of existing applications
  • Processing of inquiries and subsequent preparation and follow-up quotations
  • Support function in order acceptance and order process (order confirmation for all countries, including prepayment and foreign currencies)
  • Collaboration with functional areas within the company to resolve customer related questions with accuracy, effectiveness and promptness to ensure consistent technical support to our customers
  • Work directly with customers to understand their technical requirements and challenges
  • Assist in the creation of customized solutions and ensure they align with customer needs and expectations
  • Troubleshoot and resolve technical issues that may arise post-sale

Requirements

  • Technical education / Bachelor Degree required, preferable in Electrical Engineering, Mechatronics, Automation Technology, Environmental Engineering or related fields
  • First professional experience in a support, customer contact
  • Fluent in English and Chinese
  • Intermediate knowledge of Microsoft office and CRM software
  • Effective communication at all levels
  • Strong technical knowledge and problem solving skills
  • Ability to explain complex technical concepts in an understandable way
  • Affinity and enthusiasm for technical products
  • Independent and structured way of working
Benefits
  • Competitive salary
  • Health insurance
  • Paid time off
  • Flexible working hours
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportapplication supporttroubleshootingproblem solvingcustomized solutionstechnical expertisesales cycle supportorder processingtechnical knowledgecustomer requirements analysis
Soft skills
effective communicationindependent workingstructured workingcustomer contactcollaborationtechnical explanationenthusiasm for technical productsaccuracypromptnessinterpersonal skills
Certifications
Bachelor Degree in Electrical EngineeringBachelor Degree in MechatronicsBachelor Degree in Automation TechnologyBachelor Degree in Environmental Engineering