Senior Manager, Customer Growth

Backblaze

full-time

Posted on: 2/26/2026

Location Type: Remote

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💰 $150,000 - $180,000 per year

About the role

Hire, onboard, and manage a team of Customer Growth Specialists
Own team-level expansion pipeline targets and performance reporting
Coach reps on outbound strategy, discovery, qualification, and objection handling
Partner with CS Ops and Analytics to refine targeting, segmentation, and expansion signals
Ensure clean opportunity creation, routing, and handoffs to CS and Sales
Monitor activity, conversion rates, and pipeline quality to identify coaching opportunities
Provide regular performance feedback, 1:1 coaching, and career development support
Partner with CS and Sales leaders to align on expansion strategy and execution

8+ years of experience in Sales, Customer Growth, or Revenue roles
3-5+ years of experience managing quota-carrying, outbound teams
Proven ability to coach and develop early-career and mid-career reps
Strong understanding of pipeline management, forecasting, and performance metrics
Experience working closely with Customer Success and Sales teams
Comfort operating in a data-driven, metrics-focused environment
Strong communication, organization, and leadership skills

Benefits

Healthcare for family, including dental and vision
Competitive compensation and 401K
RSU grants for full-time employees
ESPP program
Flexible vacation policy
Maternity & paternity leave
MacBook Pro to use for work, plus a generous stipend to personalize your workstation
Childcare bonus (human children only)
Fertility treatment and support
Learning & development program
Commuter benefits
Culture that supports a healthy work-life balance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pipeline managementforecastingperformance metricscoachingoutbound strategydiscoveryqualificationobjection handling

Soft Skills

communicationorganizationleadership