Design and launch a Weekly Customer Signal Digest combining product usage trends, intent data (e.g., G2, ZoomInfo), support signals (Zendesk), role-based recipient target alignment, and commercial activity (Salesforce, Gong)
Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals
Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage
Pull, normalize, and analyze data from product usage systems, Salesforce, Zendesk, Gong, Tableau or BI tools
Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential
Ensure insights are explainable, scalable, and operationally useful
Create or enhance dashboards that surface expansion-ready accounts, growth vs. risk signals, usage acceleration or saturation trends, and segment-level opportunity insights
Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives
Ensure outputs are actionable and usable for executive reporting, CSM prep, sales handoffs, and customer-facing discussions
Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including trigger-based outreach, usage-driven campaigns, and intent-based plays
Build automated routing logic to direct expansion signals to the appropriate role
Build automated, QBR-style customer summaries at scale that combine usage insights, support history, relationship and engagement signals, and expansion indicators
Ensure summaries are easy to consume and reusable across internal and customer-facing workflows
Deliver clear documentation and handoff materials to enable long-term ownership by internal teams

Requirements

6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles
Strong experience working across post-sales data (usage, support, intent, CRM)
Hands-on Salesforce experience, including workflows and routing logic
Experience building forecasting models and customer segmentation frameworks
Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar
Strong analytical skills with the ability to translate complex data into actionable insights
Comfortable operating independently in a fast-moving, ambiguous environment
Highly execution-oriented — you build, test, and ship
Systems thinker who connects data, signals, and actions
Pragmatic and outcome-focused
Strong cross-functional collaborator
Disciplined about documentation and clean handoffs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer segmentationforecasting modelsdata analysisusage trendsintent datasupport signalscommercial activitydata normalizationdashboard creationreporting

Soft Skills

analytical skillsexecution-orientedcross-functional collaborationsystems thinkingpragmaticoutcome-focusedindependent operationdocumentation disciplinecommunicationproblem-solving