Backblaze

Customer Growth Intelligence Consultant – LATAM, Philippines

Backblaze

full-time

Posted on:

Location Type: Remote

Location: Argentina

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Tech Stack

Tableau

About the role

  • Backblaze is engaging a Customer Growth Intelligence Consultant for a focused, 10–12 week engagement to design and operationalize the data, signals, and programs needed to identify which customers are ready for expansion — and how to act on it at scale.
  • This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing.
  • Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term.
  • Design and launch a Weekly Customer Signal Digest combining:
  • Product usage trends
  • Intent data (e.g., G2, ZoomInfo)
  • Support signals (Zendesk)
  • Role-based recipient target alignment
  • Commercial activity (Salesforce, Gong)
  • Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals.
  • Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage.
  • Pull, normalize, and analyze data from Product usage systems, Salesforce (accounts, opportunities, renewals), Zendesk (ticket volume, sentiment, severity), Gong (commercial and relationship signals), Tableau or BI tools.
  • Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential.
  • Ensure insights are explainable, scalable, and operationally useful.
  • Create or enhance dashboards that surface expansion-ready accounts, growth vs. risk signals, usage acceleration or saturation trends, segment-level opportunity insights.
  • Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives.

Requirements

  • 6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles
  • Strong experience working across post-sales data (usage, support, intent, CRM)
  • Hands-on Salesforce experience, including workflows and routing logic
  • Experience building forecasting models and customer segmentation frameworks
  • Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar
  • Strong analytical skills with the ability to translate complex data into actionable insights
  • Comfortable operating independently in a fast-moving, ambiguous environment
  • Highly execution-oriented — you build, test, and ship
  • Systems thinker who connects data, signals, and actions
  • Pragmatic and outcome-focused
  • Strong cross-functional collaborator
  • Disciplined about documentation and clean handoffs.
Benefits
  • At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing.
  • We are proud to be an Equal Opportunity Employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success AnalyticsRevenue AnalyticsGrowth IntelligenceSalesforceForecasting modelsCustomer segmentation frameworksData normalizationData analysisDashboard creationReporting design
Soft Skills
Analytical skillsExecution-orientedSystems thinkingCross-functional collaborationDocumentation disciplineIndependent operationPragmatic focusOutcome-focusedAbility to translate data into insightsComfort in ambiguous environments