Seller Success Manager
Back Market
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Manage a portfolio of merchants based in the UK
- Own their Sales and Quality performance on all European Back Market websites
- Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
- Help to elaborate Back Market business strategy thanks to your field feedback & experience
- Lead cross-team projects to tailor solutions for our Sellers
- Be proficient leveraging data to track sellers performances and analyze trends and create projection
- Highly contribute to our business growth by working cross functionally within Back Market
Requirements
- Fluent English
- Minimum 2 years or experience in related fields
- Previous experience in e-commerce or fast-growing startup is preferred
- Proven customer portfolio management skills
- Proven project management experience with success in managing deadlines, customers, and schedules
- SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
- You are confident in business and technical conversations and can break down complex concepts for anyone to understand
- You are resourceful, scrappy, and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use
Benefits
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer portfolio managementproject managementdata analysisSQLTableaubusiness strategy developmentperformance trackingtrend analysiscross-team collaborationstrategic planning
Soft skills
communicationresourcefulnesscreativityconfidence in technical conversationsproblem-solvingadaptabilityleadershipinterpersonal skillsorganizational skillscollaborative mindset