Back Market

Project Manager

• Own the bi-annual budget exercise and set targets for your scope’s metrics, as well as their contribution to Trade-in and Back Market’s profitability and customer satisfaction
• Be accountable for the P&L per country and per category, explain variations vs target, identify root causes and propose corrective actions
• Monitor, analyze, and report on key country & category metrics to measure success, inform decisions, and guide future initiatives
• Define KPIs and build the tracking framework & tools for assessing and monitoring your area of business
• Identify, size and prioritize opportunities for volume and value growth, process optimizations and increased profitability. Lead and execute the related action plans
• Perform in-depth analyses on internal data and market & competitor watch (prices, strategic moves, marketing, …)
• Audit, identify, size and prioritize the different levers: countries and categories, upgrade vs sell, organic vs paid channels, customer acquisition vs repeat, market growth vs market share
• Identify and prioritize opportunities to launch trade-in in new countries and categories. Lead the launch: coordinate teams (catalog, offer, marketing, product, tech), set targets and track impact. Monitor the ramp up phase and ensure we reach full potential according to forecast.
• Communicate effectively on your scope’s ambition, progress and wins to the Trade-in team and beyond, engage Country Managers and key company leaders on your scope and projects

Expert Project Manager – Global Trade-in Country & Category Manager

• You own the bi-annual budget exercise and set targets for your scope’s metrics, as well as their contribution to Trade-in and Back Market’s profitability and customer satisfaction
• You are accountable for the shipping P&L (costs & revenues, ROI), you explain variations vs target, identify root causes and propose corrective actions
• You own the contracts and relationship with direct partners (kits providers in FR, UK, US), and work with Back Market’s central shipping team on optimizing shipping providers’ mix and work towards quality improvements
• You own the shipping incidents’ compensation process and budget
• You own the communication levers to encourage customers to ship (emails, SMS, FAQ, and more) - content & set up in CRM tools
• You build and improve trackers and tools to monitor performance on your metrics
• You are responsible for managing daily operations and potential incidents
• You build the trade-in delivery experience strategy, lead the vision exercise, write documents to share your priorities with stakeholders and secure resources (developments, investments, people) and ETAs to achieve your objectives
• You drive the execution of cross-departmental projects on your scope
• You are the subject matter expert, and actively benchmark and explore best practices, approach potential partners and potentially contractualize with them
• You initiate and lead innovation initiatives where Trade-in has specific needs, and leverage internal expertise (on shipping, tech, AI) to apply relevant best practices to your scope
• You identify continuous improvement opportunities - notably on convenience improvement, fraud management and ROI optimization - testing, learning and automating, leveraging data, AI and hands-on experiments

Senior Project Manager – Global Trade-in Shipping Experience

Backend Engineer

• Enable engineering teams to focus on what matters most: delivering impactful features and experiences, while we take care of the development, deployment, and operational excellence behind the scenes.
• Developer Experience: Build and improve the full toolchain (from local development to production), making it seamless for backend, frontend, mobile, and data engineers.
• Automation & Standardization: Eliminate repetitive tasks and manual processes through automation, ensuring alignment on code, configuration, and deployment standards.
• Collaboration: Work closely with Product teams, Staff Engineers, QA, and Chapters to understand their needs and provide tailored solutions (release management, testing, workflow enhancements, etc.).
• Continuous Improvement: Propose, design, and implement enhancements to boost productivity, reliability, and scalability of our engineering platforms.
• Community & Knowledge Sharing: Lead workshops, share learnings, and present at Platform Chapter meetings to promote best practices and foster a culture of continuous improvement.
• Performance & Scalability: Optimize our tools and systems to support fast-growing teams and ambitious projects.

Backend Engineer – Platform

Analytics Engineer

• Experiment with and implement capabilities to enable data access and usability through AI
• Collaborate with our Data Support Specialist to prototype and implement AI-powered data support capabilities
• Experiment with and implement AI-driven data analytics solutions

Analytics Engineer, AI Intern

• Collaborate with experienced engineers on feature development and system enhancements.
• Support the team’s technical rework efforts, helping refine and optimize our codebase.

Backend Engineer Intern

Data Analyst

• Leverage our diverse datasets to identify opportunities to improve customer satisfaction & optimise shipping performance
• Support decision making by conducting focused analyses on customer experience initiatives and learning how operational decisions impact business performance
• Assist with data requests and reporting for our stakeholders, helping track key metrics (Contact Rate, On Time Delivery, Customer Satisfaction) and prepare performance reports
• Maintain monitoring tools by updating Tableau dashboards and reports using SQL, Tableau, and Google Sheets to ensure data accuracy for the team.
• Develop data analysis skills while working with experienced analysts to interpret customer satisfaction & shipping metrics, translating insights into actionable recommendations
• Actively contribute to our data model, working with our analytics engineers to enable greater self-service across our stakeholder community
• Develop the use of LLMs & AI to capture the voice of our customers & gain insights that drive better customer service

Data Analytics Intern, Customer Delight

Data Scientist

• Collaborate with data scientists and software engineers to build new product features using machine learning, LLMs, and statistical techniques.
• Drive high-impact projects from problem definition through metrics development, data extraction, model implementation, and presenting results to stakeholders.
• Develop, deploy, and maintain machine learning models and pipelines at scale—including both batch and real-time applications.
• Design and analyze experiments to measure the impact of new features or model changes.
• Leverage deep dive statistical analyses to uncover actionable insights and inform critical tech and product decisions
• Communicate your work clearly to engineering, product, and business stakeholders.

Senior Data Scientist – Pricing, Quality

Product Designer

• We’re looking for a Senior Product Designer (UX leaning) to join us to make Back Market the most successful destination for buying refurbished.
• You’ll collaborate with our UX Researchers, Product Managers and Content Designers to bring a range of concepts to our product evolution.
• You’ll work on a daily basis with developers to validate the technical feasibility of your proposals and to ensure the quality of your craft.
• You’ll connect with other business functions (Marketing, Brand, Operations etc.) to help articulate the needs and expectations of users and the business alike.
• As a Senior minded designer, you’ll autonomously own the design vision for key areas of our customers (B2C), agent and seller’s (B2B) aftersales journeys and manage the relationships with product squads, business stakeholders, and other designers to deliver impactful results.
• You’re at the stage of your career where mentoring and coaching other designers comes naturally to you. You’re developing deep areas of specialisation within your craft whilst demonstrating strong influence with cross-functional peers.

Senior Product Designer – After-Sales

• Collaborate with UX Researchers, Product Managers, and Content Designers
• Evaluate technical feasibility with developers
• Own the design vision for customer aftersales journeys
• Mentor and coach other designers
• Advocate for design methods and tools

• Build & operate a set of efficient, high cohesion, low coupling backend services with security and privacy by design to support business growth.
• Work in an agile "build it and run it" squad: build, launch, monitor, and support the owned product.
• Collaborate closely with squad members and Staff Engineers; participate in bi-monthly group and Backend Chapter rituals to align technical direction.
• Produce clean, consistent, well-organized code and support knowledge sharing and team learning.
• Contribute to modernizing platform architecture from monolith to distributed service-oriented systems.

Experienced Backend Engineer – Care Platform

Analyst

• Support the "Fraud Cares" initiative by triaging and managing commercial chargeback cases and pre-dispute notifications
• Serve as point of triage/escalation for dispute-related customer issues and direct cases to appropriate stakeholders
• Prepare compelling defense documents with strong evidence to contest illegitimate chargebacks and disputes
• Analyze payment dispute notifications, investigate claim validity, and analyze dispute patterns
• Work within dispute timelines to ensure timely resolution while documenting case findings and maintaining clear records
• Process resolutions autonomously when appropriate: customer messaging, refund processing, seller communication, enforcement of policies
• Collaborate closely with Customer Care and Fraud teams to minimize chargeback losses and improve customer satisfaction

Junior Disputes Analyst

Bookkeeper

• Deliver accurate payroll runs for Spanish employees and potentially UK, German, and French employees
• Participate in payroll and benefits processes across the employee lifecycle from onboarding to offboarding
• Engage with external payroll and benefits providers and local administration when needed
• Leverage Workday as core HR system, Papaya Global for global payroll, and ADP Decidium for France when applicable
• Provide swift and friendly employee assistance: answer questions, resolve issues, and proactively communicate changes
• Automate People Operations using Workday and AI tools (Dust) and produce HR documents (contracts, certificates)
• Prepare documents for HR team members (HRBPs and Recruiters) and seek opportunities to improve operational efficiency

Payroll and People Operations Specialist

• ABOUT THE ROLE: Senior Product Designer, Design Systems Lead at Back Market to help meet customer expectations and improve the design system across the company
• YOUR MISSION (IF YOU ACCEPT IT): Bring designers, product managers and engineers together to build, maintain, and evolve Revolve – Back Market’s Design System (Responsive Web, iOS, and Android)
• DAY-TO-DAY WORK: Craft and update components; document guidelines; support teams in evolving the design system; ensure accessibility and consistency
• WHY JOIN NOW?: Revolve is used by 20+ designers and 50+ engineers to serve 5M+ customers across 16 countries

Senior Product Designer – Design System

• Manage the development and application of Revolve — Back Market’s Design System (Responsive Web, iOS, Android)
• Build, evolve and maintain component libraries, documentation, governance and contribution frameworks
• Advocate the design system across designers, product managers and engineers and support stakeholder contributions
• Shape the vision and roadmap with the Design System team and drive adoption and usability
• Ensure accessibility by design and craft pixel-perfect UI components
• Day-to-day: craft new components, update existing ones, document guidelines, consolidate patterns, and support teams