Back Market

Project Manager

• Own the end-to-end framing and delivery of strategic Quality initiatives that directly impact Back Market's customer promise
• Define project scope, timelines, resources, and success metrics in collaboration with senior stakeholders
• Manage multiple concurrent projects with competing priorities, ensuring alignment with Quality team OKRs and company strategy
• Lead cross-functional projects to improve Quality Contact Rate and seller compliance across the marketplace
• Coordinate the rollout of new quality standards, tools, and processes to sellers at scale
• Drive the development and execution of the seller quality knowledge network and best practices library
• Manage partnerships with robotic testing providers from scoping through implementation with sellers
• Coordinate pilot programs, track KPIs, and build business cases for scaling successful initiatives
• Liaise between technical teams, external partners, and internal stakeholders to ensure seamless integration
• Align diverse stakeholders (Quality, Operations, Seller Success, Tech, Finance) around project objectives and timelines
• Develop and maintain project documentation, reporting dashboards, and executive presentations
• Drive adoption of new processes and tools through effective change management and communication

Senior Strategic Quality Project Manager

Data Engineer

• Build, scale, and maintain data infrastructure behind Back Market's financial operations
• Design and implement data pipelines that ensure financial tracking and reconciliation
• Work in an agile environment to launch and support the products they own
• Maintain data accuracy and compliance in financial reporting
• Automate financial processes such as invoicing and regulatory reporting

Senior Data Engineer

Engineering Manager

• Leading a collaborative team (8 persons) in delivering great software that our customers and sellers will love!
• Collaborating with the product group and other tribes to align the team with company objectives and initiatives across engineering and the wider business
• Ensuring the development of people and teams through ongoing coaching and mentoring
• Creating a team environment where team members feel like they belong and are supported to do their best work
• Establishing open communication and a culture of feedback between team members
• Working in an agile "build it and run it" environment where engineering teams build, launch, monitor and support the sections they own
• Working with the team to identify and make improvements in our processes, practices and product
• Supporting teams in increasing delivery proficiency by creating a learning environment

Senior Engineering Manager – PayIn

Customer Success Manager

• Manage a portfolio of merchants based in the UK
• Own their Sales and Quality performance on all European Back Market websites
• Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
• Help to elaborate Back Market business strategy thanks to your field feedback & experience
• Lead cross-team projects to tailor solutions for our Sellers
• Be proficient leveraging data to track sellers performances and analyze trends and create projection
• Highly contribute to our business growth by working cross functionally within Back Market

Seller Success Manager

• Lead and grow a collaborative team of 7 engineers who ship great software that customers and sellers love
• Develop your team members through ongoing coaching, mentoring, and creating a learning environment
• Create a team environment where everyone feels they belong, are challenged, and are supported to do their best work
• Establish open communication and a culture of feedback between team members
• Support delivery proficiency by removing impediments, finding improvements, and facilitating effective decisions
• Collaborate with product peers and other groups to align team objectives with company initiatives and to promote trade-in's mission throughout Back Market
• Contribute to engineering-wide initiatives and discussions about standards, practices, and technical direction
• Partner with other engineering managers and tech leads to drive cross-team initiatives
• Contribute to organizational planning and help shape the future of our engineering organization
• Influence engineering culture and best practices beyond your immediate team
• Work in an agile "build it and run it" environment where your team builds, launches, monitors, and supports what they own
• Ensure customers and sellers complete the trade-in journey successfully without friction
• Guide technical decisions while empowering your team to own solutions
• Be hands-on when needed, leveraging your technical background to unblock and support the team

Senior Strategic Quality Project Manager

Senior Data Engineer

Senior Engineering Manager – PayIn

Seller Success Manager

Senior Engineering Manager – Circularity Customer Team