Bacha Coffee

Counselor

• Accueillir et conseiller les clients avec professionnalisme.
• Gérer et optimiser les ventes en identifiant les besoins des clients.
• Assurer la mise en place et le suivi du merchandising selon les directives.
• Participer à la gestion des stocks et au réassort des produits.
• Développer et maintenir une relation de confiance avec la clientèle.
• Participer à la mise en œuvre des opérations commerciales et des promotions.

Conseiller de vente

Manager

• Ensure an exceptional welcome by embodying Bacha Coffee's standards of excellence, delivering a memorable, personalized, and consistent experience.
• Serve as a brand ambassador to our local and international clientele, with particular attention to VIP guests.
• Handle guest feedback, anticipate needs, and resolve issues in coordination with Operational Managers, with tact, speed, and professionalism.
• Supervise, motivate, and coach the front-of-house team, ensuring their well-being, presentation, and performance.
• Co-develop and deliver a continuous training program in collaboration with the Training department to maintain a high level of service.
• Manage the front-of-house team schedules according to guest flow and operational needs.
• Lead regular team meetings to ensure cohesion, motivation, and effective information flow.
• Oversee reservation tools (notably SevenRooms) and ensure smooth guest flow management.
• Work closely with F&B and Retail teams to ensure a seamless, integrated guest experience.
• Provide operational support on the floor: welcome VIPs, streamline arrivals, and manage priorities in real time.
• Assess and anticipate staffing and reception needs during peak periods.
• Ensure daily compliance with standards (grooming, attitude, posture, brand messaging).
• Coordinate private bookings with the Corporate Sales team and oversee the organization and smooth execution of special event receptions.
• Collaborate with the Communications & Marketing team to strengthen the brand's presence with target customer segments.

Guest Relations Manager

• Assist the Retail Manager with daily operations management
• Serve as a brand ambassador
• Supervise the sales team and ensure ongoing training
• Develop and implement innovative merchandising strategies
• Manage customer relationships and ensure customer satisfaction
• Analyze sales performance and recommend improvements
• Participate in planning promotional activities and in-store events

Assistant Manager, Retail

Bilingual

• Welcome and direct each guest with an impeccable professional appearance.
• Provide dedicated reception and accompaniment for VIPs.
• Manage queues courteously; offer alternatives (scheduling appointments, arranging callbacks).
• Manage the switchboard (phone, e-mail), handle bookings and confirmations.
• Coordinate with front-of-house and sales teams.
• Present the brand and coffee origins; respond to inquiries in French and English.
• Handle sensitive requests and complaints as the first point of contact.
• Maintain the reception area (cleanliness, signage, welcome materials).
• Ensure GDPR compliance for customer data (reservations, contacts).

Conseiller de vente

Guest Relations Manager

Assistant Manager, Retail

Bilingual Reception Host/Hostess