Baby Explorer

Estimator

• Create quotes for service maintenance agreements and all service repairs in support of our Service Account Managers and Controls Service Account Managers.
• Responsible for the cost estimates consisting of materials, sub-contractors, purchased equipment, labor (repair work, maintenance work, etc.), and other construction-related activities created by personnel to assist Account Managers in bidding on or determining price of project.
• Develops detailed scope based on Account Managers design-build scope.
• Creates detailed cost estimates including scope definition, exceptions/exclusions, preliminary proposal, vendor/sub-contractor quotes, and points list.
• Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.
• Maintains competitive advantage by staying current with industry standards.
• Develops the scope of work for sub-contractors.
• Optimizes job costs by negotiating prices with vendors/sub-contractors through quotations for materials and services.
• Responsible for holding job pre-bid meeting with Account Managers to review scope, strategy, etc.
• Participate in and contribute to lean improvements activities.

Service Estimator

Client Services Representative

• Deliver exceptional service and support to our customers by executing the service agreement renewal process
• Provide quotes and support in the booking process of Service work for the Commercial HVAC business
• Focus on the development of sales skills and tactics through on-the-job training and classroom learning
• Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met
• Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value
• Responsible for supporting Service Estimators in estimating and booking Service work in a timely manner
• Maintain and drive the Service Agreement renewal process which includes Salesforce Opportunity management
• Assists local service office with management of accounts receivable for existing customers
• Responsible for meeting department growth plans by supporting the timely and effective estimating and booking of Service work

Client Service Representative I

Business Intelligence Analyst

• Develop insights, analysis, and executive-ready presentations that provide insights to senior leadership for decisions across the organization
• Consult with business and executive stakeholders to turn requests into proactive analytical solutions
• Perform complex analysis and modeling to support decision-making and identify actions
• Build and improve custom data products, dashboards, and reporting tools
• Lead analytical work that supports a full function or large part of a strategic business unit
• Partner with finance teams and organizational leaders to execute weekly and monthly billings
• Use the right mix of analytics tools, technology, and coding capabilities to solve problems efficiently
• Provide guidance, support, and informal mentorship to organizational leaders or technical contributors as needed.

Senior Business Insights Analyst

• Responsible for supporting Service Estimators in estimating and booking Service work in a timely manner and in accordance with audit and compliance requirements
• Responsible for maintaining and driving the Service Agreement renewal process which includes Salesforce Opportunity management, assisting in reviewing contract performance, revising estimates, generating proposals, identifying scope growth opportunities, and delivering proposals to customers
• Supports Account Managers with estimating and booking service work (service agreements, quoted repairs, etc.) for Strategic accounts as assigned
• Identifies and communicates issues, business goals and objectives as it relates to the estimating and booking of Service Work
• Assists local service office with management of accounts receivable for existing customers
• Responsible for meeting department growth plans by supporting the timely and effective estimating and booking of Service work
• Assists in creating standard work / cadence for meeting customer needs
• Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected
• Other duties as assigned

Manager

• Be responsible for overseeing service operations within the rapidly expanding Data Center market, with accountability for start-up support, warranty execution, repair services, and preventive maintenance activities.
• Work in close partnership with the existing Data Center team to support customers throughout the full lifecycle of data center projects, from initial construction and commissioning through ongoing operations and maintenance, with a specific focus on HVAC systems and services.
• Lead and coordinate key service processes, including collaboration with sales to provide timely service agreement pricing, supporting customer and sales contract pricing for parts and service.
• Direct field service coordination and drive technician recruitment, training, and development.
• Oversee invoicing and collections, while ensuring a high standard of customer satisfaction and operational excellence.

Area Service Manager

• Provide strategic and operational leadership for the region, with full accountability for business performance
• Lead, coach, and develop a high-performing leadership team across sales and operations
• Champion an entrepreneurial and market-responsive leadership approach by identifying growth opportunities
• Foster a winning, customer-centric culture that prioritizes service excellence
• Drive cross-functional alignment across sales, operations, HR, and channel partners
• Own full P&L responsibility, including achievement of budgeted sales, margin, and overall regional financial performance
• Build and strengthen channel partnerships with independent wholesale distributors
• Ensure consistent execution and operational excellence across all locations
• Maintain a strong external market perspective by monitoring competitor activity and customer trends
• Lead regional communication, planning, budgeting, and forecasting activities

Area General Manager – Supply

• Provide strategic and operational leadership for the region, with full accountability for business performance, including revenue growth, profitability, market share expansion, and new customer/dealer development across the assigned territory
• Lead, coach, and develop a high-performing leadership team across sales and operations, setting a clear vision, establishing accountability, and building a culture focused on engagement, performance, and continuous improvement
• Champion an entrepreneurial and market-responsive leadership approach by identifying growth opportunities, anticipating market shifts, and adapting strategies quickly to meet changing customer and business needs
• Foster a winning, customer-centric culture that prioritizes service excellence, strengthens customer loyalty, and ensures effective resolution of escalated customer and national account issues
• Drive cross-functional alignment across sales, operations, HR, and channel partners to execute business plans, optimize resources, and support key strategic initiatives
• Own full P&L responsibility, including achievement of budgeted residential and light commercial equipment, parts, and supplies sales, margin, and overall regional financial performance
• Build and strengthen channel partnerships with independent wholesale distributors, commercial sales offices, and other strategic partners to support sustained market growth
• Ensure consistent execution and operational excellence across all locations by advancing sales process adoption, operational discipline, environmental, health and safety compliance, quality standards, and business process effectiveness
• Maintain a strong external market perspective by monitoring competitor activity, customer trends, and regional opportunities, and translating insights into actionable strategies, including footprint and market optimization where needed
• Lead regional communication, planning, budgeting, and forecasting activities to align teams around priorities, enable agility in execution, and drive strong business outcomes
• Travel approximately 40%, including overnight travel

Field Engineer

• Coordinates with team leader/project manager and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and synchronizing on-site work.
• Represents the company by serving as the direct customer contact and is responsible for products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and repairing equipment and systems at customer’s location.
• Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Displays team effort and dedication to customers by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.

HVAC Service Field Technician

Technician

• Coordinate with team leader/project manager and customer to understand requirements for on-site installation and repairs.
• Represent the company as the direct customer contact ensuring customer satisfaction.
• Use software and technology, along with tools, to diagnose and repair units.
• Maintain flexibility to work overtime and weekends as required.
• Enforce safety to the highest standards and maintain accountability of company assets.

Commercial HVAC Technician

Customer Support

• Provide on-demand and scheduled remote technical support services for Key Accounts customers
• Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support
• Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports
• Communicate via telephone, instant messaging, and email with onsite Trane and third-party technicians, customers, and Trane internal teams
• Participate in technical and strategic account reviews with internal stakeholders
• Identify parts needed for repairs and coordinate with relevant teams for procurement

Controls Support Specialist

Artificial Intelligence

• Own end-to-end architecture for Data and AI solutions, providing hands-on architecture leadership aligned with enterprise strategy, business goals, and platform standards.
• Define scalable, secure, and reusable architecture patterns across data ingestion, transformation, modelling, semantic layers, analytics consumption, AI/ML enablement, and generative AI solution components.
• Translate business capability needs into architecture blueprints, technical decisions, and implementation direction.
• Establish and maintain reference architectures, design guardrails, and reusable solution patterns.
• Serve as the delivery leader for solution execution, partnering across product, engineering, governance, security, and business teams from concept through implementation while maintaining reasonable direct involvement in solution shaping and critical execution decisions.
• Shape new initiatives by defining scope, delivery approach, sequencing, dependencies, risks, operating assumptions, and high-level estimates.
• Define architecture patterns across cloud-native data platforms, including data lake, warehouse, semantic, and consumption layers.
• Lead design and delivery of enterprise AI solutions, including generative AI, retrieval-augmented generation, enterprise AI assistants, knowledge retrieval, intelligent workflow automation, and predictive analytics use cases.
• Support scalable adoption of AI capabilities by creating playbooks, reusable assets, implementation patterns, and transition approaches for long-term support.
• Ensure enterprise standards, best practices, and governance policies are applied consistently across Data and AI solutions.

Data & AI Delivery Leader

• Responsible for the installation of building automation systems
• Use a variety of hand tools and interpret control drawings to install temperature control systems
• Prepare for on-site installation by examining building layout and coordinating with other trades
• Maintain assigned stock of inventory and company equipment
• Document work by completing paperwork on each job
• Serve as the direct customer contact and ensure customer satisfaction
• Keep current on Trane products concerning installation of direct digital control systems
• Inspect and maintain vehicles and tools
• Enforce safety standards and maintain security/accountability of company assets

Controls Installation Technician

• Responsible for the installation of building automation systems.
• Use a variety of hand tools, interpreting control drawings, plans, and specifications to install temperature control systems including conduit, enclosures, wiring and end devices.
• Prepares for on-site installation by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, and coordinating with other trades as necessary.
• Maintains assigned stock of inventory, company equipment, and documents all related activities.
• Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files.
• Represents the company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer’s location.
• Keeps current on Trane products concerning installation of direct digital control systems.
• Inspects vehicles by checking vehicle condition and literature supplies.
• Maintains vehicles by keeping records of service manuals, scheduling, completed repairs and maintenance service.
• Maintains tools and equipment by inspecting for signs of wear.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Regular travel requirements with occasional overnight stays.
• Display team effort and dedication to customers by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays.

Controls Technician

• Responsible for end-to-end testing, downloading programming, starting up, commissioning, and servicing on assigned projects.
• Represents the company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, examining, diagnosing and repairing equipment and systems at customer’s location.
• Coordinates with team leader/project manager and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and synchronizing on-site work.
• Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Mentor team members.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays.

Senior HVAC/Chiller Technician

Sales

• Develop and execute sales strategies that align with overall business objectives and local market priorities
• Establish clear business priorities and allocate resources effectively to support growth and performance
• Hire, coach, and develop top talent to build a strong, capable, and engaged sales organization
• Define and monitor key performance indicators (KPIs) to drive accountability, visibility, and continuous improvement
• Communicate company strategy, objectives, and enterprise priorities in a clear and consistent manner
• Partner closely with local leadership to ensure alignment between corporate initiatives and regional execution
• Assess organizational and team capabilities, identify competency gaps, and implement agile development plans to address business needs
• Foster a positive, inclusive, and performance-driven team culture that supports collaboration, engagement, and results

Service Estimator

Client Service Representative I

Senior Business Insights Analyst

Client Service Representative I

Area Service Manager

Area General Manager – Supply

Area General Manager – Supply

HVAC Service Field Technician

Commercial HVAC Technician

Controls Support Specialist

Data & AI Delivery Leader

Controls Installation Technician

Controls Technician

Senior HVAC/Chiller Technician

Sales Leader