Junior Community Manager
Stillfront Group
JavaJavaScriptPHP
Job Level
Junior
Tech Stack
JavaJavaScriptPHP
About the role
- Serve as the frontline voice of players, fostering vibrant, engaged, and loyal communities across the portfolio.
- Engage with player community across Discord, forums, and social media, ensuring fast, friendly, and informed responses.
- Support community campaigns, events, and initiatives to boost player engagement and retention.
- Gather, organize, and share player feedback with product, marketing, and live ops teams.
- Assist in crafting community content, including announcements, patch notes, guides, and spotlight features.
- Monitor sentiment, community KPIs, and conversation trends to inform decision-making.
- Assist in moderating community channels, enforcing guidelines, and ensuring a positive player environment.
- Collaborate with cross-functional teams to ensure the community voice is embedded in product and marketing decisions.
- Support live event coverage, including in-game activations, livestreams, and special campaigns.
- Report to the Senior Community Manager and learn from experienced community leads.
Requirements
- 1–2 years of experience in community management, social media, or related player-facing roles – or demonstrable passion and knowledge of online gaming communities.
- Clear, friendly, and professional written communication skills.
- Strong organizational skills and the ability to manage multiple conversations and tasks at once.
- Proactive and positive attitude.
- Comfortable working with analytics tools to understand engagement patterns.
- Flexible and adaptable in a live service environment where priorities can shift quickly.
- Metrics-oriented (community growth, engagement, sentiment, participation rates, quality of feedback).
- Nice to have: passion for strategy games/4X/grand strategy titles; experience managing Discord or moderating online communities; content creation skills (video editing, graphic design, livestream hosting).