Senior CRM Manager
Stillfront Group
JavaJavaScriptPHP
Job Level
Junior
Tech Stack
JavaJavaScriptPHP
About the role
- Be the frontline voice of players across Discord, forums, and social media, fostering vibrant, engaged, and loyal communities.
- Support community campaigns, events, in-game activations, livestreams, and special campaigns designed to boost engagement and retention.
- Gather, organize, and share player feedback with product, marketing, and live ops teams to inform decisions.
- Assist in crafting community content, including announcements, patch notes, guides, and spotlight features.
- Monitor sentiment, community KPIs, and conversation trends to inform decision-making.
- Assist in moderating community channels, enforcing guidelines, and ensuring a positive player environment.
- Collaborate with cross-functional teams to ensure community voice is embedded in product and marketing decisions.
- Join Twin Harbour Interactive, a global strategy game studio (Supremacy franchise) with offices in Hamburg and Malta, focused on long-term multiplayer grand strategy games.
Requirements
- 1–2 years of experience in community management, social media, or related player-facing roles – or demonstrable passion and knowledge of online gaming communities.
- Clear, friendly, and professional written communication skills.
- Strong organizational skills and the ability to manage multiple conversations and tasks at once.
- Proactive and positive attitude – the kind of person who lifts the mood in both community and internal channels.
- Comfortable working with analytics tools to understand engagement patterns.
- Flexible and adaptable in a live service environment where priorities can shift quickly.
- You measure yourself regularly along the lines of community growth and engagement metrics, sentiment trends, participation rates, and quality of internal feedback.
- Nice to have: Passion for strategy games, 4X gameplay, or grand strategy titles.
- Nice to have: Experience managing Discord servers or moderating online communities.
- Nice to have: Content creation skills – video editing, graphic design, or livestream hosting.
