Junior Community Manager
Stillfront Group
JavaJavaScriptPHP
Job Level
Junior
Tech Stack
JavaJavaScriptPHP
About the role
- Act as the frontline voice of players across Discord, forums, and social media
- Support community campaigns, events, and initiatives designed to boost player engagement and retention
- Gather, organize, and share player feedback with product, marketing, and live ops teams
- Assist in crafting community content, including announcements, patch notes, guides, and spotlight features
- Monitor sentiment, community KPIs, and conversation trends to inform decision-making
- Assist in moderating community channels, enforcing guidelines, and ensuring a positive player environment
- Collaborate with cross-functional teams to ensure community voice is embedded in product and marketing decisions
- Support live event coverage, including in-game activations, livestreams, and special campaigns
- Contribute to Twin Harbour Interactive's mission to grow sustainably by creating player value in grand strategy games (Supremacy franchise)
Requirements
- 1–2 years of experience in community management, social media, or related player-facing roles – or demonstrable passion and knowledge of online gaming communities
- Clear, friendly, and professional written communication skills
- Strong organizational skills and the ability to manage multiple conversations and tasks at once
- Proactive and positive attitude
- Comfortable working with analytics tools to understand engagement patterns
- Flexible and adaptable in a live service environment where priorities can shift quickly
- Metrics-driven: community growth and engagement metrics, sentiment trends, participation rates, quality of feedback
- Nice to have: Passion for strategy games, 4X gameplay, or grand strategy titles
- Nice to have: Experience managing Discord servers or moderating online communities
- Nice to have: Content creation skills (video editing, graphic design, livestream hosting)
