B2X Care Solutions

Manager

• Manage and support our service partners in Germany and across Europe
• Support, maintain, and manage service contracts
• Monitor and analyze KPIs and SLA performance
• Manage escalations and continuously optimize processes and interfaces
• Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
• Serve as the main point of contact for customers and service providers in day-to-day operations

Regional Service Manager – Germany