B&R Business Solutions, LLC

Customer Service Agent

B&R Business Solutions, LLC

contract

Posted on:

Location Type: Remote

Location: Kentucky • United States

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Salary

💰 $8 - $25 per hour

About the role

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication “scripts” for certain clients when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Attend mandatory virtual trainings and meet metrics with at least 90%
  • Attend team meeting monthly

Requirements

  • High speed wired internet
  • Desktop or laptop with 2.8 GHz dual core or better processor
  • Allowed: Intel iSeries or AMD Phenom X2 class or better. NO Atom, Celeron, Pentium, Opteron processors
  • USB Headset
  • Strong phone and verbal communication skills
  • Some clients will require dual monitors and other specifics
  • Background check and drug screenings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
high speed wired internet2.8 GHz dual core processorIntel iSeries processorAMD Phenom X2 processorUSB headsetdual monitors
Soft Skills
strong phone communication skillsverbal communication skillscustomer relationship buildingproblem solvingupsellingengagementclarifying information