B&R Business Solutions, LLC

Customer Support

• Manage large amounts of inbound calls in a timely manner
• Follow communication “scripts” for certain clients when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Attend mandatory virtual trainings and meet metrics with at least 90%
• Attend team meeting monthly

Customer Service Agent