Azapfy

Customer Success Manager

• On-site client visits
• Ongoing client contact (support, alignments, validations, surveys, and relationship building)
• Scheduling and leading meetings, visits, and training sessions
• Monitoring client operations
• Participation in internal team rituals (regular meetings)
• Leading implementations (new clients, modules, or services)
• Conducting client training
• Managing customer-related projects
• Weekly completion of usage data and technical reports (RAT)
• Supporting churn reduction and increasing customer satisfaction
• Identifying upsell (plan expansions) and cross-sell (sale of additional modules) opportunities
• Supporting contract renewals

Customer Success Analyst