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Azapfy

Technical Support – Development

Azapfy

Intern providing technical support with focus on Infrastructure and DevOps at Azapfy, a technology logistics company. Learning opportunities and involvement in impactful projects.

Posted 7/24/2026internshipBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, with a focus on problem resolution, incident analysis, and collaboration across teams. Proficient in documenting procedures and creating automations to enhance operational efficiency in Infrastructure and DevOps environments.

Highest-signal resume keywords
Technical SupportIncident AnalysisInfrastructure ManagementAutomation DevelopmentProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident AnalysisTechnical SupportInfrastructure ManagementDevOpsAPIsApplication ArchitectureFunctional TestingDatabase ManagementSystems DevelopmentSoftware Engineering
Soft Skills
Written CommunicationVerbal CommunicationDetail-OrientedOrganizational SkillsInvestigative Mindset
Industry Keywords
InfrastructureDevOpsSoftware EngineeringComputer ScienceInformation SystemsComputer NetworksTechnical CourseAutomationInternal ToolsProcess Improvement

About the role

Key responsibilities & impact
  • Provide technical support to platform users by identifying, reproducing and assisting in problem resolution.
  • Perform initial incident analysis, recording information clearly and in an organized manner.
  • Assist in configuring, monitoring and maintaining internal environments and services.
  • Support the team in investigating issues related to infrastructure, integrations and applications.
  • Execute functional tests and validate fixes before they are released to customers.
  • Document procedures, solutions and best practices.
  • Collaborate with Development, Product and Support teams to identify improvements for our systems.
  • Participate in creating automations and internal tools that make processes more efficient.
  • Continuously learn about infrastructure, DevOps, databases, APIs and application architecture.

Requirements

What you’ll need
  • Enrolled in a bachelor's degree in Software Engineering, Computer Science, Information Systems, Computer Engineering or related fields (from the 4th semester onward).
  • Or in the final stage of, or already completed, a technical course in IT, Systems Development, Computer Networks or related areas.
  • Good written and verbal communication skills.
  • Ability to learn new technologies quickly.
  • Investigative mindset and interest in solving problems.
  • Organized and detail-oriented.
  • Responsible, committed and eager to grow professionally.
  • Interest in building a career in Infrastructure, DevOps, Development or Software Engineering.

Benefits

Comp & perks
  • Life insurance
  • Transportation voucher