Client Services Specialist
AZA US Corporation
full-time
Posted on:
Location Type: Remote
Location: Florida • North Carolina • United States
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Salary
💰 $23 per hour
Job Level
About the role
- Oversee daily workflow functions for Periscope requests and assessments
- Manage and update administrative databases to distribute information to internal and external parties
- Assist health plan partners and clients with service requests
- Provide scheduling support for evaluating therapists
- Maintain accurate record keeping of client communications
- Respond to and resolve administrative inquiries promptly
- Review and interpret medical documents, verifying information as needed
- Assist with data entry and maintain data integrity
- Identify and communicate data quality issues to staff and supervisors
- Serve as the primary point of contact for health plans and therapists
- Upload and maintain accurate records in databases
- Maintain strict patient confidentiality in compliance with HIPAA
- Perform other related duties as assigned
Requirements
- High school diploma or equivalent
- At least one year of experience with computer data entry and database management preferred
- Excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Superb organizational skills with strong attention to detail
- Ability to work independently with minimal supervision
- Flexibility to adapt to shifting priorities and schedules as needed
- Ability to communicate effectively with internal and external customers at all organizational levels
- Capability to follow instructions delivered via phone, email, or portal system
- Proficiency with Microsoft Office 365
- Reliable internet access and ability to work from home
Benefits
- $23 per hour (bilingual candidates eligible for additional incentive pay)
- Full-time, remote/work-from-home position
- Health, dental, and vision insurance
- 401(k) with company match (after 3 months)
- Paid vacation, personal time, and sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydatabase managementrecord keepingdata integrity
Soft Skills
verbal communicationwritten communicationinterpersonal skillscustomer serviceorganizational skillsattention to detailindependenceflexibilityadaptability
Certifications
high school diploma