Knowledge Content Author
Ayvens
full-time
Posted on:
Location Type: Office
Location: Bristol • United Kingdom
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About the role
- Interpret the knowledge requirements from key business stakeholders and translate these into consistent and useable knowledge articles, for use in various platforms such as the Knowledge Management System.
- Responsibility for supporting the knowledge needs of various employees through the implementation of Knowledge best practice and governance.
- Collaborating with key stakeholders and subject matter experts across the business to harness knowledge, in turn developing our knowledge style and standards.
- Maintenance of a Knowledge Management System.
- Developing knowledge style and standards across the business for use throughout all process & knowledge articles.
- Writing and maintaining on brand knowledge/process articles for use in a Knowledge Management System.
- Implement and oversee end user focus groups ensuring our knowledge is fit for purpose.
- Work cross functionally to ensure all knowledge is on brand and delivered at the point of need.
- Proactively understanding the priorities of the business ‘as is’ and ‘to be’ ensuring knowledge is effectively delivered to meet this demand.
- Working with the Knowledge Team to implement knowledge governance to ensure knowledge is fit for purpose, updated accurately, and communicated to relevant functions such as the Learning & Development Team.
- Act as a subject matter expert for Knowledge capture and governance.
Requirements
- Proven experience in a Knowledge Management Team or similar
- Experience of knowledge, process documentation writing and maintenance.
- Knowledge in process documentation applications e.g. Visio.
- Competent in Microsoft Office Programs.
- Great collaboration skills with the ability to work cross functionally.
- Excellent written and verbal communication skills.
- Ability to adapt to challenging workload demands and deadlines.
Benefits
- Generous contributory pension scheme
- 25 days holiday, in addition to bank holidays
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Holiday buy / sell (subject to conditions)
- Travel Insurance (cost associated)
- Dental Insurance (cost associated)
- Flexible working options available
- Hybrid working
- Eligibility for Annual Bonus Scheme
- Study support (where applicable)
- Enhanced parental leave
- Generous Employee Referral Scheme (£1000)
- Cycle2work Scheme
- Free breakfast / fruit in the Bristol office
- EV charging points, bike storage, shower & changing facilities, car parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge managementprocess documentationknowledge article writingknowledge governanceknowledge style developmentknowledge maintenancestakeholder collaborationend user focus groupsknowledge capture
Soft Skills
collaborationcommunicationadaptabilityorganizational skillscross-functional teamwork