Own day-to-day administration and long-term architecture of Gainsight CS, including objects, rules, playbooks, CTAs, health scores, and dashboards
Design, maintain, and evolve customer health scoring models using product usage, engagement, financial, and sentiment data
Build and optimize automated workflows to support proactive customer engagement, renewals, risk mitigation, and expansion
Partner with Customer Success leadership to translate customer strategy into scalable Gainsight processes
Support additional Customer Success and Revenue Operations tools as needed
Assist with Salesforce administrative tasks including: page layouts, fields, validation rules, and basic flows; data imports/updates (Data Loader, Data Import Wizard)
Ensure clean data flows, integrations, and consistent reporting across systems
Support system enhancements, new feature rollouts, and process changes from requirements through deployment and QA
Identify inefficiencies in tools or workflows and recommend solutions that improve team productivity and customer outcomes
Build dashboards and partner with Business Engineering to deliver reporting that monitors key KPIs such as customer health, retention, churn risk, adoption, and engagement
Translate complex data into clear, actionable insights for CS leadership and cross-functional stakeholders
Support ad-hoc analysis related to customer experience, lifecycle performance, and operational effectiveness
Partner with Enablement to train and support end users (CSMs, Account Managers, and leadership) on Gainsight functionality and best practices
Support RevOps in maintaining CRM hygiene and data integrity
Create and maintain system documentation, governance standards, and data hygiene practices
Stay current on Gainsight releases, industry best practices, and emerging tools (including AI-driven capabilities) to ensure AYTM is maximizing platform value

Requirements

1–3 years of experience in a systems, operations, or admin role
Hands-on experience with Gainsight CS administration (preferred 1+ year)
Foundational Salesforce administration experience (6+ months)
Understanding of customer success processes & SaaS business models
Basic understanding of relational data and CRM data models
Strong analytical and problem‑solving skills
Ability to collaborate with technical and non‑technical stakeholders
Excellent documentation, organization, and communication skills
Preferred Gainsight Associate Admin Certification or equivalent experience.
Salesforce Administrator Certification (ADM‑201) or in progress. (nice to have)
Experience with: Salesforce Flows (nice to have); Data tools (Excel, SQL basics, or data loaders)

Benefits

Unlimited, responsible PTO - With a recommended minimum number of days taken each year
Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
401k retirement - Account with automatic company contributions
Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
Professional Development - Bring your professional Development needs to the table and get your career nourished
In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
Paid Volunteer Time - We support you helping others

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Gainsight CS administrationSalesforce administrationdata analysiscustomer health scoring modelsautomated workflowsdata importsdata integrityrelational dataCRM data modelsSalesforce Flows

Soft Skills

analytical skillsproblem-solving skillscollaborationdocumentation skillsorganizational skillscommunication skills

Certifications

Gainsight Associate Admin CertificationSalesforce Administrator Certification (ADM-201)