Axya

General

• Design, implement, and maintain system integrations between Axya and external platforms (ERP, CRM, supplier systems, etc.).
• Configure and support API integrations, webhooks, and data pipelines.
• Collaborate with customers and internal teams to gather integration requirements.
• Troubleshoot and resolve integration issues, data synchronization errors, and API failures.
• Support customer onboarding by helping configure and validate integrations.
• Document integration workflows, technical configurations, and troubleshooting procedures.
• Monitor integration performance and reliability.
• Work closely with engineering to improve integration frameworks and scalability.
• Participate in testing and validating integrations before production deployment.

Integration Specialist

Customer Success Manager

• Project-manage onboarding end-to-end: ERP integration coordination, buyer training, supplier onboarding waves
• Set deployment KPIs at kickoff (PO volume, active suppliers, active buyers) and track weekly to steady-state
• Coordinate across support, product, and engineering to unblock issues proactively
• Understand each customer’s procurement operation from the inside
• Redesign workflows, not just train on features
• Drive stakeholder alignment at multiple levels
• Conduct onsite visits to build trust, observe reality firsthand, and accelerate adoption
• Run data-driven Business Reviews with quantified ROI narratives
• Generate custom reports, run diagnostic workflows, and troubleshoot operational issues to root cause
• Monitor health signals and intervene before risk escalates
• Own renewals with structured intervention
• Identify expansion signals, build the business case, and bring in Sales at the right moment