Customer Success Manager

Axya

Customer Success Manager for Axya's procurement platform serving manufacturing industry. Overseeing end-to-end project management and customer operations across Canada and the USA.

Posted 6/1/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Project-manage onboarding end-to-end: ERP integration coordination, buyer training, supplier onboarding waves
Set deployment KPIs at kickoff (PO volume, active suppliers, active buyers) and track weekly to steady-state
Coordinate across support, product, and engineering to unblock issues proactively
Understand each customer’s procurement operation from the inside
Redesign workflows, not just train on features
Drive stakeholder alignment at multiple levels
Conduct onsite visits to build trust, observe reality firsthand, and accelerate adoption
Run data-driven Business Reviews with quantified ROI narratives
Generate custom reports, run diagnostic workflows, and troubleshoot operational issues to root cause
Monitor health signals and intervene before risk escalates
Own renewals with structured intervention
Identify expansion signals, build the business case, and bring in Sales at the right moment

Requirements

What you’ll need

3–5+ years in B2B SaaS CS, account management, implementation, or project management in an operationally complex vertical
Genuine domain expertise in manufacturing, supply chain, or procurement
Strong project management
Technical fluency
Change management instincts
Commercially sharp
Comfortable traveling for onsite customer visits across Canada and/or the USA
Excellent English · French a strong plus
Nice to have: ERP or supply chain platform experience · AI or automation workflow exposure · BI/SQL comfort · CRM/CSP familiarity

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementERP integrationdata-driven Business Reviewscustom reportsdiagnostic workflowstroubleshootingBISQLAIautomation workflows

Soft Skills

stakeholder alignmentchange managementcommercial acumentrust buildingproblem-solvingcommunicationorganizational skillscustomer relationship managementproactive issue resolutionadaptability