Axuall

Account Manager

• Own C-suite relationships at strategic accounts, positioning Axuall as a strategic partner in workforce transformation
• Conduct quarterly executive business reviews demonstrating ROI, business outcomes, and strategic value alignment
• Secure executive sponsorship at enterprise accounts and lead commercial negotiations for renewals and expansions
• Serve as the primary escalation point for strategic customer issues requiring executive-level intervention
• Own expansion revenue targets through upsell and cross-sell motions within the existing customer base
• Build and manage an expansion pipeline with appropriate coverage and forecasting discipline
• Lead renewal strategy for portfolio, ensuring high gross and net revenue retention
• Personally close strategic expansion opportunities while coaching the team on their deals
• Develop ROI measurement framework in partnership with Finance to quantify customer business impact
• Produce executive-ready case studies and success stories showcasing quantified business outcomes
• Lead value realization conversations with customer executives, translating product capabilities into business results
• Build and manage a customer advocacy program, including references, speaking opportunities, and advisory boards
• Build the Account Management function from current state to a scaled coverage model with clear structure and growth plan
• Establish an account segmentation strategy with appropriate coverage ratios and service models
• Develop playbooks, processes, and operating rhythms that enable the team to execute consistently at scale
• Implement a management system tied to retention and growth metrics
• Define team compensation structure aligned to company and customer success objectives
• Drive a culture of accountability with clear goals, transparent metrics, and regular performance calibrations
• Partner with Sales, Client Services, Product, and Support to ensure a seamless customer experience
• Establish clear handoff criteria and escalation protocols between teams
• Champion strategic customer feedback to the Product organization, focusing on executive-level business requirements
• Build early warning systems for at-risk accounts and lead mitigation strategies

VP of Account Management

Client Services Representative

• Lead clients through the full lifecycle—from kickoff and implementation to post-launch and continuous improvement—ensuring successful configuration, deployment, and adoption for the Confirm solution (with potential to support other Axuall products as needed).
• Partner with healthcare systems and staffing organizations to configure and launch Axuall solutions, aligning implementation activities with client goals.
• Create and deliver tailored onboarding and training experiences that ensure high adoption and satisfaction.
• Monitor usage and adoption to ensure the client is on track to achieve stated ROI goals.
• Support change management by building adoption strategies, addressing resistance, and cultivating client champions.
• Identify and mitigate risks to implementation success early and effectively.
• Develop a comprehensive training curriculum and onboarding toolkit for the product to ensure consistency and scalability across implementations.
• Enable internal Axuall team members to support and scale the implementation model through training, documentation, and shared best practices.
• Lead change management efforts to drive adoption of new workflows, tools, and practices across internal teams and client organizations.
• Document client workflows, success stories, and pain points to inform ongoing process improvement and product evolution.
• Partner with Sales and Customer Success to support client expansion opportunities by providing data, insights, and success stories that demonstrate ROI and measurable value.
• Act as a trusted advisor to healthcare sourcing, recruiting, and credentialing teams, leveraging industry knowledge to guide best practices and workflow optimization.
• Partner with Product and Engineering to provide real-world feedback and suggest enhancements that improve usability and scalability.
• Continuously assess and optimize implementation, onboarding, and support processes to drive adoption, satisfaction, and measurable outcomes.
• Maintain ongoing communication and governance cadence with customers (e.g., monthly/quarterly reviews) to ensure alignment on goals and performance.
• Manage service requests and escalations, ensuring timely resolution and proactive follow-up.
• Provide performance reports, metrics, and insights on utilization, adoption, and outcomes to internal and external stakeholders.
• Collaborate cross-functionally with Customer Success, Sales, and other teams to ensure a seamless customer lifecycle experience.

Client Services Consultant

• Lead clients through the full lifecycle—from kickoff and implementation to post-launch and continuous improvement—ensuring successful configuration, deployment, and adoption for new Explore solution.
• Partner with enterprise healthcare and staffing clients to configure and launch Axuall solutions, aligning implementation activities with client goals.
• Create and deliver customized onboarding and training experiences that ensure high adoption and satisfaction.
• Monitor usage and adoption to ensure the client is on track to achieve stated ROI goals.
• Support change management by building adoption strategies, addressing resistance, and cultivating client champions.
• Identify and mitigate risks to implementation success early and effectively.
• Develop the initial training curriculum and onboarding toolkit for the Explore product.
• Enable internal Axuall team members to support and scale the implementation model.
• Document client workflows, success stories, and pain points to inform product evolution.
• Partner with the Sales and Customer Success team to support client expansion opportunities by demonstrating ROI and end-user success.
• Act as a trusted advisor to healthcare sourcing and recruiting teams, leveraging industry knowledge to guide best practices and workflow optimization.
• Work closely with Product and Engineering to provide real-world feedback and suggest improvements.
• Continuously improve implementation, onboarding, and customer support processes; track and report key metrics related to implementation status, adoption, and satisfaction.