Axuall

Customer Support

• Directly work with our clients to resolve Tier I level issues.
• Provide outstanding levels of responsiveness and support via email, chat, text, and phone.
• Be readily available to provide live support via email, chat, text, and phone during scheduled hours of 11:00 AM - 8:00 PM ET (8:00 AM - 5:00 PM PT)
• Coordinate / follow up on internal requests and work in progress.
• Follow established workflow for the triage and escalation of support tickets.
• Contribute to the growth of the team by bringing your best ideas for improvement and collaboration.

Support Specialist

Data Analyst

• Build and maintain customer-facing dashboards and reports that surface utilization trends, workforce insights, and automation ROI across provider recruiting, credentialing, and directory management
• Own the data analyst function across Axuall's customer-facing products, ensuring that reports, dashboards, and visualizations are accurate, insightful, and directly valuable to health system clients
• Translate complex provider workforce data into clear, intuitive visualizations that health system stakeholders, from operations to the executive suite, can act on
• Partner with the Sales team to produce data-driven proof of concept reports for prospective clients, demonstrating in their own data what Axuall's products can deliver
• Develop reusable POC templates and frameworks that scale consistently across the sales cycle
• Work closely with and assist Axuall's Data Scientist in building complex analytical models and deep insights on clinicians and providers that are delivered directly to health system customers
• Analyze new data sources to understand how they connect to Axuall's provider data model and evaluate how they can be leveraged across our products
• Document and communicate data relationships and integration opportunities to product and engineering teams
• Assist the data science and engineering teams in maintaining robust data quality standards across the platform, identifying anomalies, gaps, and inconsistencies before they reach customers.

Support Specialist

Senior Data Analyst