Support Specialist

Axuall

Support Specialist providing client-facing technical assistance for a healthcare technology company. Resolve Tier I issues via email, chat, and phone communication within scheduled hours.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent customer service skills and effective communication abilities while providing Tier I support to clients in the healthcare sector. Capable of collaborating with team members and adapting to new software quickly to enhance service delivery.

Highest-signal resume keywords

Customer Service SkillsWritten And Verbal CommunicationCollaborationSoftware Support ExperienceHealthcare Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResponsivenessProfessional DemeanorWillingness To Learn

Industry Keywords

Healthcare OrganizationsCliniciansSupport TicketsTriageEscalation

About the role

Key responsibilities & impact

Directly work with our clients to resolve Tier I level issues.
Provide outstanding levels of responsiveness and support via email, chat, text, and phone.
Be readily available to provide live support via email, chat, text, and phone during scheduled hours of 11:00 AM - 8:00 PM ET (8:00 AM - 5:00 PM PT)
Coordinate / follow up on internal requests and work in progress.
Follow established workflow for the triage and escalation of support tickets.
Contribute to the growth of the team by bringing your best ideas for improvement and collaboration.

Requirements

What you’ll need

Excellent customer service skills and ability to connect with healthcare professionals
Outstanding written and verbal communications skills
Willingness to learn and participate as a collaborative member of the team.
Experience with software and ability to quickly figure out how it works.
Demonstrated professional and helpful demeanor while working with clients.
Some college / college graduate / tech boot camp / relevant experience.
Exposure to software development and support.
Exposure to healthcare organizations and clinicians (familiarity with clinicians is a bonus)

Benefits

Comp & perks

Comprehensive Health Insurance
401(k) with Employer Match
Wellness Stipend
Professional Development Reimbursement
Work From Home Stipend
Remote Work Flexibility
Flexible PTO
Paid parental leave