Lead in the discovery, design, and build of products already in the design phase or from scratch
Design interfaces that are simple, functional, and elegant for complex systems
Acting as a steward for our design system.
Lead, analyze, and synthesize quantitative and qualitative research to inform design decisions.
Influence the future vision and strategic decisions with your product and executive team.
Provide direct and impactful feedback to other designers on the team, helping designers on adjacent product teams grow their skills.
Ensure product meets criteria for efficiency, effectiveness and user satisfaction according to common usability standards.
Champion user-centric designs by understanding the underlying motivations and pain points of our users, and consistently thinking from their perspective.
Research and understand industry trends and emerging technologies to incorporate into design processes.
Ensure UI designs are consistent with brand guidelines and design standards.
Actively gather peer and stakeholder feedback and make iterative improvements based on the insights received.

Requirements

4-6 years relevant product design experience (experience within a ticketing company is preferred)
A portfolio of work that demonstrates an advanced understanding of information hierarchy, business objectives, good usability practices and a solid sense of aesthetics.
Expertise in participating and providing feedback in internal design reviews
Excellent written and verbal communication skills with the ability to present a rationale for design decisions
Advanced understanding of user experience principles
Advanced knowledge of Figma and other industry standard design tools
An expert understanding of the design and product development processes
Proficient in Microsoft applications such as Word, Excel, Outlook
Knowledge of web site structure and functionality; understanding of how web-based technologies apply to web design such as HTML, Flash, CSS, and AJAX

Benefits

medical, dental and vision insurance
paid holidays
vacation and sick time
company paid basic life insurance
voluntary life insurance
parental leave
401k Plan (with a current employer match of 3%)
flexible spending and health savings account options
wellness offerings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product designuser experience principlesinformation hierarchyusability practicesweb designHTMLCSSAJAXFigmadesign and product development processes

Soft Skills

communication skillsfeedback provisionuser-centric design thinkinganalytical skillscollaborationstakeholder engagementiterative improvementstrategic decision makingmentorshipresearch synthesis