Salary
💰 $124,500 - $199,200 per year
About the role
- Shape critical workflows for security professionals, operations center analysts, and field personnel as they monitor, respond, and coordinate in real time
- Design experiences that serve enterprise users in the private security space and work directly with customers to understand their world and uncover problems
- Conduct field and remote research to deeply understand enterprise users, their environments, and their operational needs
- Use design as a method for learning—build prototypes, test hypotheses, and clarify the problem space
- Collaborate closely with product, engineering, deployment, and sales to ensure practical, scalable, and user-grounded solutions
- Design for complex workflows across multiple roles—translate security operations scenarios into intuitive interfaces and interactions
- Support product discovery by identifying critical gaps, surfacing opportunities, and shaping near- and long-term product direction
- Bring structure and clarity to ambiguous challenges through systems thinking, design exploration, and storytelling
- Work across multiple work streams to deliver quality design, drive alignment, and ensure what we ship works in the real world
Requirements
- 6+ years of product design experience, including ownership of complex workflows or features in enterprise, operational, or high-stakes environments
- Demonstrated ability to ship end-to-end experiences that reflect real user needs and constraints
- Skilled at working closely with users to understand how they work, where friction lives, and how design can make their jobs easier
- Uses research and design as tools to learn—not just validate assumptions
- Comfortable designing within technically complex systems, especially where workflows span multiple roles, devices, or time-critical situations
- Ability to translate messiness into usable, grounded interfaces
- Brings structure and clarity to undefined or evolving problem areas using systems thinking and prototyping
- Strong interaction and information design skills, with a bias toward simplicity and real-world utility
- Partners closely with product and engineering; comfortable presenting work and adjusting based on feedback
- Contributes to design critiques and supports a culture of learning and quality across the design team
- Some roles may also require legal eligibility to work in a firearms environment